Project Manager I - Consumer Experience (Remote)
RemoteHunter · United States
- Hybrid
- Full-time
- $64,500 / year
- United States
Job highlights
- Manage low-complexity client projects in benefits technology.
- Ensure project goals align with client timelines and budgets.
- Collaborate with teams and clients for improved consumer experience.
- Utilize project management software for tracking deliverables.
- Build strong client relationships and drive satisfaction.
About the role
About Our Client:
The organization operates in the benefits technology and services industry, focusing on creating client programs that maximize benefits program investments, reduce risk exposure, and engage employees with user-friendly solutions and communication tools. Founded by HR professionals, the company emphasizes a service-oriented culture and a secure SaaS platform to achieve measurable client satisfaction.About the Opportunity:
The **Project Manager I - Consumer Experience** is responsible for overseeing multiple client projects of limited complexity. This role ensures project deliverables align with client goals, timelines, and budgets by coordinating resources, managing risks, and maintaining client relationships. The position contributes significantly to client retention and the delivery of an improved consumer experience.Responsibilities:
- Collaborate with cross-functional teams to define project scope based on client objectives.
- Coordinate with content creators to deliver client-branded materials.
- Manage project activities, progress, budgets, and deadlines across multiple projects.
- Schedule and lead project meetings; prepare status reports and communicate updates.
- Maintain project documentation such as plans, scorecards, briefs, and reporting.
- Address project issues with leadership guidance; escalate unresolved risks and assist in mitigation.
- Hold clients accountable for their responsibilities and communicate potential impacts of delays.
- Build and maintain positive relationships with client partners and stakeholders.
- Use project management software to plan and track project timelines and deliverables.
- Apply knowledge of benefits and project management to support clients with low-complexity projects.
- Promote best practices and influence client adoption within the broader consumer experience framework.
- Contribute to the development and improvement of processes and best practices.
- Monitor and complete project-related tasks by assigned deadlines.
- Comply with organizational policies and standards.
- Perform other duties as assigned.
Requirements:
- Bachelor's degree in business, project management, engineering, technology, or related field.
- 1-5 years of professional experience in project management or a related area.
- Proficiency in Microsoft Office (OneNote, Excel, Word, PowerPoint).
- Preferred certifications or experience: PMI-ACP, PMP, Client Onboarding, consulting.
- Experience in the benefits industry is a plus.
- Proficiency with ServiceNow is advantageous.
- Professional demeanor with strong relationship-building and urgency skills.
- Excellent organizational and time management abilities with risk recognition.
- Strong collaboration skills across diverse teams and stakeholders.
- Excellent verbal and written communication and interpersonal skills.
Pay Range and Compensation Package:
- The pay range for this position is 48K to 81K per year, depending on education, experience, skills, internal equity, and market alignment.
- Eligibility to participate in the annual bonus incentive plan.
- Comprehensive benefits package available for full-time or part-time benefit-eligible positions.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Key skills/competency:
Project Management, Consumer Experience, Client Relations, Risk Management, Cross-functional Collaboration, Benefits Technology, SaaS, Project Planning, Stakeholder Management, Process ImprovementSkills & topics
- Project Manager
- Consumer Experience
- Benefits Technology
- Client Management
- SaaS
- Remote
- Project Management Software
- Cross-functional Teams
- Client Onboarding
- Process Improvement
- HR Technology
- PMP
- PMI-ACP
How to get hired
- Tailor your resume: Highlight project management experience and benefits industry knowledge, aligning with the 'Project Manager I - Consumer Experience' role.
- Showcase relevant skills: Emphasize proficiency in Microsoft Office, project management software, and client relationship building.
- Address requirements directly: Clearly state your Bachelor's degree and 1-5 years of project management experience. Mention any preferred certifications or experience like PMP.
- Quantify achievements: Use data to demonstrate successful project completion, budget adherence, and client satisfaction in previous roles.
- Prepare for interviews: Be ready to discuss your approach to managing multiple projects, handling client expectations, and collaborating with diverse teams.
Technical preparation
Master Microsoft Office Suite: Excel, Word, PowerPoint.,Familiarize with project management software tools.,Understand benefits industry and SaaS concepts.,Review client onboarding best practices.
Behavioral questions
Describe managing multiple projects simultaneously.,How do you ensure client satisfaction and retention?,Share an experience collaborating with diverse teams.,How do you handle project delays or risks?
Frequently asked questions
- What is the primary focus of the Project Manager I - Consumer Experience role at RemoteHunter's client?
- The Project Manager I - Consumer Experience role at RemoteHunter's client focuses on overseeing multiple, less complex client projects within the benefits technology and services industry. The goal is to ensure project success by aligning with client objectives, managing resources, and enhancing the overall consumer experience.
- What educational background is required for the Project Manager I - Consumer Experience position?
- A Bachelor's degree in business, project management, engineering, technology, or a related field is required for the Project Manager I - Consumer Experience position. Additional certifications or experience in client onboarding or consulting are preferred.
- Is the Project Manager I - Consumer Experience role remote?
- Yes, the Project Manager I - Consumer Experience role is a remote position, offering flexibility in where you work as long as you can fulfill the job responsibilities.
- What is the salary range for the Project Manager I - Consumer Experience role?
- The salary range for the Project Manager I - Consumer Experience position is between $48,000 and $81,000 per year. The final offer will depend on factors such as education, experience, skills, internal equity, and market alignment.
- Does the Project Manager I - Consumer Experience role offer benefits?
- Yes, a comprehensive benefits package is available for full-time or part-time employees who are benefit-eligible. Additionally, there is eligibility for an annual bonus incentive plan.
- What kind of experience is preferred for this Project Manager role?
- While 1-5 years of project management experience is required, experience in the benefits industry is a plus. Proficiency with ServiceNow is also advantageous for this role.
- How does RemoteHunter help with this application process?
- RemoteHunter acts as a connector, helping exceptional candidates discover roles like the Project Manager I - Consumer Experience. They guide you to complete your full application directly through the hiring company’s career page or Applicant Tracking System (ATS).
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