Associate Pre- Sales Systems Engineer
Pure Storage · Chicago, IL
- On site
- Full-time
- $90,000 / year
- Chicago, IL
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Subject: Interested in the Associate Pre- Sales Systems Engineer role at Pure Storage
Hi Dana — I came across the Associate Pre- Sales Systems Engineer opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Pure Storage stood out because…
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Job highlights
- Support pre-sales and post-sales technical activities.
- Assist with solution designs and customer configurations.
- Provide product demonstrations and answer technical questions.
- Collaborate cross-functionally to ensure customer satisfaction.
- Drive technical account management for solution support.
About the role
About Pure Storage
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
The Role: Associate Systems Engineer
The Associate Systems Engineer (ASE) plays a key role in supporting the SE organization through activities that drive customer product feature adoption as well as lifecycle management of a customer’s fleet of products and solutions.
What You'll Be Doing...
- Assist internal teams with configuration validation in support of sales opportunities.
- Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.
- Work with established programs and tools to provide customers with a product performance solution that meets and exceeds their expectations.
- Be involved in the Account Planning process as part of a larger team.
- Assist with solution designs and take point on simple designs.
- Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answer basic technical questions.
- Work with established programs and tools to support customer pursuits.
- Work cross-functionally with internal departments such as Customer Support, Professional Services, Renewal, Integrated Operations, and Order Management.
- Support both pre-sales and post-sales activities, optimizing customer engagement and satisfaction.
- Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships.
What You’ll Need To Bring To This Role...
- BS in a technical field and 1–2 years of technology industry or equivalent experience.
- Strong phone presence and experience in a high-volume customer interaction environment.
- Conscientious attitude and dependability, with strengths in teamwork and communication.
- Confident, articulate, and professional speaking abilities, and a strong ability to listen.
- Ability to collect data, identify problems, establish facts, and draw valid conclusions.
- Preparation and delivery of technical product and architecture presentations.
- Passion for technology and aptitude to learn new technologies.
- Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations.
- Demonstrated listening, written communication, and product presentation skills.
- Ability to handle multiple tasks and projects in real-time scenarios.
- Apply critical thinking techniques to work through customer situations and interactions.
- Domestic, overnight travel 5–10% of the time.
- Willingness to relocate upon promotion.
- Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred.
- Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, ...), NFS file systems, and network environments helpful.
- Salesforce.com experience helpful.
What You Can Expect From Us
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
Accommodations And Accessibility
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
Our Commitment To a Strong And Inclusive Team
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best. Bring your bold. Pure and simple.
Key skills/competency
- Pre-Sales Engineering
- Systems Engineering
- Customer Support
- Technical Presentations
- Solution Design
- Data Storage Architectures
- VMware
- Network Environments
- Salesforce.com
- Technical Acumen
Skills & topics
- Associate Pre-Sales Systems Engineer
- Pre-Sales
- Systems Engineering
- Data Storage
- Technical Support
- Customer Engagement
- Solution Design
- VMware
- Network Architectures
- Technology Sales
- BS Technical Degree
- Customer Interaction
- Problem Solving
- Presentation Skills
- Pure Storage
How to get hired
- Tailor your resume: Highlight your BS in a technical field, 1-2 years of tech experience, and customer interaction skills relevant to Pure Storage's Associate Pre-Sales Systems Engineer role.
- Showcase technical skills: Emphasize knowledge of storage architectures, VMware, OS variants, and network environments, as mentioned in the job description.
- Demonstrate communication skills: Provide examples of your confident, articulate, and professional speaking and listening abilities, and teamwork.
- Highlight problem-solving: Detail instances where you've collected data, identified problems, and drawn valid conclusions for customer situations.
- Prepare for technical interviews: Be ready to discuss your passion for technology, aptitude to learn, and how you've handled multiple tasks and projects.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for an Associate Pre-Sales Systems Engineer at Pure Storage?
- As an Associate Pre-Sales Systems Engineer at Pure Storage, you will support the SE organization by assisting with configuration validation, data collection for sales plays, providing product demonstrations, answering technical questions, and assisting with solution designs. You will also collaborate cross-functionally and drive technical account management for seamless implementation and ongoing support of Pure Storage solutions.
- What qualifications are essential for the Associate Pre-Sales Systems Engineer role at Pure Storage?
- Essential qualifications include a BS in a technical field, 1-2 years of technology industry experience, strong communication and teamwork skills, and the ability to work independently. Knowledge of storage architectures, VMware, and network environments is preferred, along with experience in high-volume customer interaction.
- What technical knowledge is preferred for the Associate Pre-Sales Systems Engineer position?
- Pure Storage prefers candidates with knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN). Familiarity with VMware, Windows, UNIX OS variants (Linux, AIX), NFS file systems, and network environments is also helpful. Salesforce.com experience is a plus.
- Does Pure Storage offer opportunities for growth and development for an Associate Pre-Sales Systems Engineer?
- Yes, Pure Storage emphasizes growth and development, stating they provide the space and support for employees to grow along with the company and contribute to something meaningful. The role also mentions a willingness to relocate upon promotion, indicating career advancement potential.
- What is the travel expectation for an Associate Pre-Sales Systems Engineer at Pure Storage?
- The role requires domestic, overnight travel approximately 5-10% of the time. This indicates a balance between office-based responsibilities and client-facing engagements.
- How can I demonstrate my passion for technology in my application for the Associate Pre-Sales Systems Engineer role?
- In your application and resume, highlight personal projects, relevant coursework, certifications, or any contributions to open-source projects. During interviews, express enthusiasm for learning new technologies and discuss how you stay updated with industry trends and innovations in data storage.
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