Product Manager-Entertainment

About Optimum

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

Job Summary

Optimum (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, video, mobile, proprietary content and advertising services to nearly 5 million residential and business customers across 21 states through its Optimum brand.

From multi-gig-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.

As a member of the Connectivity Product Management team, the Product Manager is responsible for leading the development, lifecycle management, and overall management of operational issues for video experience, video CPE, subscription management, and a subset of video products within the Connectivity product portfolio.

Responsibilities

• Serve as the Agile product owner for specific projects or programs such as Billing On Behalf Of and Video Experience.
• Author high level user stories for new products, new features, or feature enhancements.
• Represent the Product team at Agile ceremonies, provide input, feedback, and assign gating dispositions to defects and bugs as needed.
• Collaborate with engineering, design, and other cross-functional teams to create, launch, and improve products.
• Develop high level business cases and identify key inputs to determine business value of potential projects as an input into project prioritization.
• Ensure holistic Go-To-Market (GTM) readiness for product launches and enhancements, provide input into the process, and serve as a liaison to stakeholders such as Sales, Marketing, Customer Experience, Customer Care, and Field Techs to ensure successful launch of projects, user adoption, and feedback integration.
• Act as the subject matter expert and customer advocate for existing and future products and platforms including customer journey, process improvements, reporting, and KPI ownership.
• Manage relationships with cross-functional teams and 3rd party vendors.
• Monitor KPIs and provide reporting and analysis of the data to understand the state of the business and for use in the formation and execution of strategies and data-based decision making.
• Participate in ongoing product testing (Alpha, Beta, etc.) on and off campus.
• Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores, and Sales Reps are appropriately informed.
• Request, source, and analyze data from both internal and external resources to help inform a data-driven view of the product performance.
• Support the Products team to successfully deliver upon operational, customer experience, and financial KPIs.

Qualifications

• Minimum of 5 years of product management, product development, consumer packaged goods brand management, consumer services, financial services, cable, video, telecom, or technology experience, managing complex, strategic projects under minimal or no supervision.
• Bachelor’s Degree in Business, Marketing, Engineering, or a related field; or equivalent experience required, MBA or relevant Master’s Degree a plus.
• Knowledge of business to consumer telecommunications products and technologies with product management and/or product development not required but appreciated.
• Knowledge of D2C subscription streaming and other app services and related billing models and experiences.
• Experience working with agile development methodologies.
• Jira and Confluence experience appreciated.
• Exceptional interpersonal/people skills including verbal and written communications skills, including listening, and presentation skills.
• Strong analytical, problem solving, and time management skills.
• Demonstrated ability to facilitate communications and projects across cross-functional teams.
• Strong business acumen and knowledgeable across many functional areas, including product management, business development, vendor relationship management, product marketing, and marketing.
• Proven ability to manage multiple projects and initiatives and work cross-functionally across all levels of the organization.
• Financial analysis and/or budget management experience a plus.
• Engineering background and/or technical expertise in technology or video products not required but appreciated.
• Familiarity with AI Tools and AI First mindset.

Company Culture Pillars

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

Key skills/competency

• Product Management
• Agile Methodologies
• User Story Creation
• Cross-functional Collaboration
• Business Case Development
• Go-To-Market Strategy
• Stakeholder Management
• KPI Monitoring and Analysis
• Customer Advocacy
• Telecommunications Products