Social Media Strategy Manager (B2B SaaS)
NiCE · Richardson, TX
- On site
- Full-time
- $110,000 / year
- Richardson, TX
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Subject: Interested in the Social Media Strategy Manager (B2B SaaS) role at NiCE
Hi Sam — I came across the Social Media Strategy Manager (B2B SaaS) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and NiCE stood out because…
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Job highlights
- Develop and execute global social media strategy.
- Manage social editorial calendar across platforms.
- Promote company content and thought leadership.
- Drive executive and employee social advocacy.
- Analyze social performance and optimize campaigns.
About the role
Social Media Manager
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Opportunity
NiCE is seeking a creative and results-driven Social Media Manager to join our global social media team and help grow and strengthen our digital presence. This role sits at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE’s social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community.
This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.
What You’ll Do
- Develop and execute a global social media strategy aligned with NiCE’s AI-first positioning and CXone narrative.
- Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
- Promote research, reports, product launches, and thought leadership across social channels.
- Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
- Drive executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
- Develop programs that encourage employees, partners, and community members to participate in social storytelling.
- Build relationships with CX influencers, and industry communities.
- Monitor social performance and optimize campaigns using social intelligence tools.
- Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
- Engage with industry conversations, analysts, customers, and practitioners to build NiCE’s voice within the CX and AI community.
- Monitor social performance, competitive landscape, and industry conversations to identify opportunities and optimize strategy.
What We’re Looking For
Required
- 4+ years of experience in social media management, ideally in B2B technology or SaaS.
- Proven track record growing engagement, reach, and audience for enterprise technology brands.
- Strong understanding of LinkedIn as a B2B channel and experience with major social platforms.
- Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
- Strong editorial and storytelling skills.
- Data-driven mindset and experience analyzing performance metrics.
- Experience working with global marketing teams.
Bonus Points
- Experience marketing AI, CX, contact center, or enterprise cloud technologies.
- Experience supporting major events, product launches, or analyst recognition campaigns.
- Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
- Familiarity with influencer or advocacy programs.
- Basic video editing or motion content experience.
What Success Looks Like in the First 12 Months
- Consistent growth in engagement, reach, and share of voice across social channels.
- A structured global social editorial calendar supporting launches, campaigns, and events.
- Increased thought leadership visibility for NiCE executives and experts.
- Strong social amplification of major events including NiCE World.
- Social reporting focused on business impact and audience quality.
Why Join NiCE
You’ll be joining NiCE at a pivotal moment — a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Key skills/competency
- Social Media Strategy
- B2B Marketing
- Content Creation
- Social Media Analytics
- LinkedIn Marketing
- Enterprise Technology
- AI/CX Innovation
- Community Management
- Campaign Management
- Brand Awareness
Skills & topics
- Social Media Strategy
- B2B Marketing
- Content Creation
- Social Media Analytics
- LinkedIn Marketing
- Enterprise Technology
- AI
- CX
- SaaS
- Digital Marketing
- Campaign Management
- Brand Awareness
- Sprinklr
- Hootsuite
- Brandwatch
- Manager
- Technology
How to get hired
- Tailor your resume: Highlight B2B SaaS social media experience and metrics.
- Showcase analytics skills: Emphasize experience with social media management tools.
- Demonstrate B2B expertise: Prove understanding of LinkedIn for enterprise audiences.
- Quantify achievements: Use numbers to show growth in engagement and reach.
- Prepare for interviews: Discuss strategy, content examples, and collaboration skills.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key social media platforms for the Social Media Manager role at NiCE?
- The Social Media Manager at NiCE will primarily manage the company's presence on LinkedIn, X (formerly Twitter), and YouTube, with an openness to emerging platforms. Strong expertise in LinkedIn for B2B engagement is particularly important for this role.
- What experience is required for the Social Media Manager position at NiCE?
- The ideal candidate for the Social Media Manager role at NiCE will have at least 4 years of experience in social media management, preferably within the B2B technology or SaaS industry. A proven track record of growing engagement and reach for enterprise technology brands is essential.
- What are the 'bonus points' for the Social Media Manager application at NiCE?
- Bonus points for the Social Media Manager role at NiCE include experience marketing AI, CX, contact center, or enterprise cloud technologies, supporting major events or product launches, using social analytics and listening tools, familiarity with influencer or advocacy programs, and basic video editing skills.
- How does NiCE measure success for the Social Media Manager role?
- Success for the Social Media Manager at NiCE is measured by consistent growth in engagement, reach, and share of voice across social channels. Other key indicators include a structured editorial calendar, increased thought leadership visibility, strong event amplification, and social reporting focused on business impact and audience quality.
- What is NiCE's company culture like for a Social Media Manager?
- NiCE fosters an ambitious and game-changing culture where employees are encouraged to challenge limits and play to win. The company sets high standards and strives to execute beyond them, offering significant career opportunities for those who are driven and seek to make an impact. Social media is seen as critical to communicating innovation and leadership.
- What tools are commonly used by the Social Media Manager at NiCE?
- The Social Media Manager at NiCE is expected to have experience with social media management and analytics platforms. Examples provided include Sprinklr, Brandwatch, and Hootsuite, or similar tools. Familiarity with social analytics and listening tools for uncovering audience insights is also beneficial.
- What kind of content will the Social Media Manager be promoting at NiCE?
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