Operations Manager
Michaels Stores · Kirkland, WA
- On site
- Full-time
- $47,840 / year
- Kirkland, WA
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Operations Manager
Michaels Stores · Kirkland, WA
Dana Walsh
Hiring Manager · h•••••@careers.michaels.com
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Subject: Interested in the Operations Manager role at Michaels Stores
Hi Dana — I came across the Operations Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Michaels Stores stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Lead store operations for sales and profit.
- Manage inventory and merchandising standards.
- Develop and lead a customer-focused team.
- Ensure operational compliance and safety.
- Drive store performance and achieve KPIs.
About the role
Operations Manager
Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.
Major Activities
- Assist Store Manager in planning and supporting the scheduling and execution of store workload.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Achieve your KPI’s; manage your team to achieve their role KPI’s.
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
- Manage and execute the inventory management processes in store.
- Manage and execute merchandise operations and Omni channel processes.
- Manage and execute shrink and safety programs.
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
- Serve as Manager on Duty (MOD).
- Acknowledge customers, help locate product and provide solutions.
- Cross trained in Custom Framing selling and production.
- Assist with Omni channel processes.
Other Duties As Assigned
N/A
Preferred Experience
- Retail management leadership experience
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.
Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Key skills/competency
- Retail Management
- Inventory Management
- Visual Merchandising
- Operations Management
- Team Leadership
- Customer Service
- Loss Prevention
- Sales Performance
- Operational Processes
- Staff Training
Skills & topics
- Operations Manager
- Retail Management
- Inventory Control
- Visual Merchandising
- Team Leadership
- Customer Service
- Store Operations
- Loss Prevention
- Staff Training
- Sales Management
How to get hired
- Tailor your resume: Highlight retail management and operations experience. Use keywords from the job description like 'inventory management' and 'visual merchandising'.
- Showcase leadership skills: Provide examples of how you've led teams, managed performance, and driven results in previous roles.
- Prepare for behavioral questions: Be ready to discuss your experience with customer service, problem-solving, and handling difficult situations.
- Research Michaels' values: Understand their commitment to creativity, community, and customer experience to align your answers.
- Ask insightful questions: Prepare questions about team dynamics, operational challenges, and growth opportunities to show engagement.
Technical preparation
Review retail operations SOPs.,Practice inventory tracking methods.,Study visual merchandising techniques.,Understand safety and loss prevention.
Behavioral questions
Describe leading a team to meet targets.,How do you handle customer complaints effectively?,Share an example of inventory management success.,How do you ensure store safety standards?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the key responsibilities of an Operations Manager at Michaels Stores?
- As an Operations Manager at Michaels Stores, your key responsibilities include leading operational processes to drive sales and profits, managing inventory and merchandising, ensuring a customer-centric shopping experience, leading and training a team, and overseeing shrink and safety programs. You will also serve as Manager on Duty and may be cross-trained in Custom Framing.
- What kind of experience is preferred for the Operations Manager role at Michaels Stores?
- Michaels Stores prefers candidates with retail management leadership experience for the Operations Manager position. This means having a proven track record in leading teams and managing the day-to-day operations of a retail environment.
- What are the physical requirements for an Operations Manager at Michaels Stores?
- The role requires the ability to stand for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching. You may also need to lift heavy boxes and use ladders for high shelves. Reasonable accommodations are available if needed.
- What is the work environment like for an Operations Manager at Michaels Stores?
- You will work in a public retail store setting, with climate-controlled areas in public spaces and potentially non-climate-controlled stock rooms. Some outdoor work may be required, and the Frame shop involves specific tools. Work hours include nights, weekends, and early mornings.
- How can I best prepare my resume for the Operations Manager position at Michaels Stores?
- To prepare your resume for the Operations Manager role at Michaels, emphasize your retail management experience, leadership skills, and proven ability to manage operational functions such as inventory, merchandising, and team performance. Quantify your achievements whenever possible.
- What are the typical working hours for an Operations Manager at Michaels?
- The work hours for an Operations Manager at Michaels typically include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is often required.
- Does Michaels Stores offer benefits for Operations Managers?
- Yes, Michaels Stores offers robust benefits for both full-time and part-time Team Members, which would include an Operations Manager. Benefits typically include health insurance (medical, dental, and vision), paid time off, tuition assistance, and employee discounts.