Field Service Technician (Appliance Repair ) - Future Opportunities - Nationwide
LG Electronics North America · United States
- Hybrid
- Full-time
- $65,000 / year
- United States
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Field Service Technician (Appliance Repair ) - Future Opportunities - Nationwide
LG Electronics North America · United States
Jamie Fox
Hiring Manager · h•••••@job-boards.greenhouse.io
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Subject: Interested in the Field Service Technician (Appliance Repair ) - Future Opportunities - Nationwide role at LG Electronics North America
Hi Jamie — I came across the Field Service Technician (Appliance Repair ) - Future Opportunities - Nationwide opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and LG Electronics North America stood out because…
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Job highlights
- Service LG products in customer homes.
- Diagnose and repair major appliances and electronics.
- Manage inventory and perform administrative tasks.
- Represent LG with professionalism and excellent service.
- Meet company performance metrics and customer satisfaction.
About the role
About LG Electronics
LG Electronics is a global technology leader dedicated to creating innovative solutions for a better life. With a history spanning over six decades and a global presence, LG offers a diverse portfolio including Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," emphasizes high ethical standards and transparent operations, guided by 'Customer-Value Creation' and 'People-Oriented Management'. We foster a creative, diverse, and inclusive work environment where collective wisdom is valued. At LG, we strive to make Life Good for Everyone.This posting is part of our talent pipeline for future Field Service Technician openings across the United States. While we are not hiring for this specific role at every location today, we are actively gathering applications to build a pool of qualified candidates for upcoming opportunities. Our recruiters will reach out as positions become available in your area.
We offer an employee experience designed for professional growth, health & well-being, and an internal community for success. We enable colleagues to demonstrate capabilities, focus on work, and create value. At LG, you're encouraged to take a creative and individual approach to challenges with a strong emphasis on performance and skill, offering equal, merit-based opportunities. We want our colleagues to grow with our global business, delivering sure rewards for exceptional performance and industry-leading benefits.
The Opportunity
We are seeking an innovator to join our dynamic Customer Service team as a Field Service Technician (DMST). In this role, you will be responsible for delivering an exceptional customer experience while servicing LG products in their homes. Our full-line technicians diagnose and repair major appliances, TVs, and A/C units, manage inventory, and perform administrative tasks. As the face of LG, you will represent the company with professionalism.Responsibilities
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
- Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided by LG.
- Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
- Diagnose problems, assess the extent of the problem, document findings, and make decisions to repair the product and/or replace parts.
- Immediately and accurately process paperwork and perform data entry upon completion of each job.
- Pre-screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer's home.
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).
Qualifications
- Minimum 1 year of experience in a technical role (Field Service preferred).
- Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
- Experience in the use of tools and diagnostic test equipment.
- Ability to properly troubleshoot, diagnose, repair, and document product/system issues.
- Valid Driver’s license in good standing.
- Ability to obtain appropriate EPA Certification.
- Meet physical requirements associated with field service repair, such as continuous bending and lifting up to 50 pounds.
What We Offer
- A crafted employee experience designed to foster professional growth.
- A focus on health & well-being.
- An internal community that will set you up for success.
- An environment that enables colleagues to demonstrate their capabilities, focus on their work, and create value.
- Encouragement for a creative and individual approach to challenges.
- Strong emphasis on performance and skill with equal, merit-based opportunities.
- Sure rewards for exceptional performance.
- Industry-leading benefits.
Benefits Offered Full-Time Employees
- No-cost employee premiums for competitive medical, dental, vision, and prescription benefits for you and eligible dependents.
- Auto-enrollment with immediate vesting in a competitive company matching 401(k) Retirement Savings Plan.
- Generous Paid Time Off program, including company holidays and a combined bank of paid sick and vacation time.
- Performance-based Short-Term Incentives (varies by role).
- Access to confidential mental health resources.
- Personal fitness goal incentives.
- Family-oriented benefits such as paid parental leave and support for families with children facing challenges.
- Group Rate Life and Disability Insurance.
Privacy Notice to California Applicants
Applicants needing assistance or accommodation can contact 973-477-7090 or support@lg4me.freshdesk.com for accommodation requests only.LG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by law. LG believes in pay transparency and considers various factors for compensation, including skillset, experience, and internal equity, with potential geographic pay differentials applied.
Key skills/competency
- Field Service Technician
- Appliance Repair
- Customer Service
- Technical Diagnosis
- Product Repair
- Inventory Management
- LG Electronics
- Diagnostic Tools
- Problem Solving
- EPA Certification
Skills & topics
- Field Service Technician
- Appliance Repair
- Technician
- Customer Service
- Repair Technician
- LG Electronics
- Home Appliances
- Electronics Repair
- Diagnostic Technician
- Field Service
How to get hired
- Tailor your resume: Highlight relevant experience in appliance repair, technical diagnosis, and customer service to match LG Electronics' needs.
- Showcase technical skills: Emphasize your ability to use diagnostic tools, troubleshoot effectively, and obtain EPA certification.
- Demonstrate customer focus: Detail your experience in providing exceptional customer experiences and representing a company professionally.
- Highlight problem-solving: Provide examples of how you diagnose issues, document findings, and make repair decisions.
- Prepare for interviews: Be ready to discuss your technical expertise, problem-solving approach, and commitment to LG's values.
Technical preparation
Master appliance repair principles.,Practice with diagnostic tools.,Study LG product manuals.,Prepare for EPA certification.
Behavioral questions
Describe a challenging repair.,How do you handle difficult customers?,How do you manage your time?,How do you ensure quality work?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- How do I apply for a Field Service Technician role at LG Electronics?
- You can apply for future Field Service Technician opportunities at LG Electronics by submitting your application through their careers portal. This posting is for building a talent pipeline, so your application will be reviewed for upcoming openings in your area.
- What qualifications are most important for an LG Field Service Technician?
- LG Electronics prioritizes candidates with at least one year of technical experience, particularly in field service. Experience repairing major appliances (refrigeration, cooking, cleaning), proficiency with diagnostic tools, a valid driver's license, and the ability to obtain EPA certification are crucial.
- What is the typical work environment for an LG Field Service Technician?
- As a Field Service Technician for LG Electronics, you will travel to customer locations to perform maintenance and repairs on home appliances and electronics. The role requires independence, problem-solving skills, and professionalism in representing LG.
- What benefits does LG Electronics offer its Field Service Technicians?
- Full-time LG Field Service Technicians receive comprehensive benefits including medical, dental, and vision insurance with no-cost premiums for employees and dependents, a 401(k) plan with company match, generous paid time off, and performance-based incentives. Mental health and family-oriented benefits are also available.
- Is this a nationwide Field Service Technician opportunity with LG Electronics?
- Yes, this specific posting is for building a talent pipeline for future Field Service Technician openings nationwide across the United States. LG actively seeks candidates for upcoming opportunities in various locations.
- What kind of technical skills are needed for the LG Field Service Technician role?
- Key technical skills include diagnosing and repairing major appliances (refrigeration, cooking, cleaning), TVs, and A/C units. Proficiency with diagnostic test equipment, troubleshooting complex issues, and documenting repairs accurately are essential for this role.
- Does LG Electronics provide training for Field Service Technicians?
- While specific training details are not listed, LG emphasizes professional growth and provides the necessary tools and equipment. Candidates are expected to have a foundational technical background, with the potential for specialized training on LG products.