Digital II
KeyBank · United States
- Hybrid
- Full-time
- $105,000 / year
- United States
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Subject: Interested in the Digital II role at KeyBank
Hi Avery — I came across the Digital II opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and KeyBank stood out because…
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Job highlights
- Manage digital student loan products.
- Improve product performance and efficiency.
- Translate business needs to technical requirements.
- Collaborate with engineering and cross-functional teams.
- Drive optimal customer experiences through data.
About the role
Digital Product Manager II – Student Loan Solutions
Student Loan Intro
Our mission is to guide individuals through every stage of their student loan journey—making higher education more accessible and affordable from start to finish. We are committed to helping students and families live their best lives, free from the stress of student debt.
At KeyBank, we build and offer student lending tools that help people feel in control of their financial future, including:
- Student Loan consultative services – personalized 1:1 assistance designed to support clients throughout their entire student loan journey, from start to finish.
- Student Loan refinancing – helping borrowers break free from high-interest rates or reduce monthly payments.
- Private in school student loan partnerships – offering low rates, people-first service, and flexible payment options via our partners.
Role Overview
At KeyBank we are looking for passionate team members with a desire to innovate and think digital first; your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast moving, high-energy environment where the right individual can make a difference on the client experience.
This role is responsible for contributing to our digital Student Loan products and driving improvements in product performance and operational efficiency.
On a day-to-day basis, you’ll partner with stakeholders to gather and refine new requirements, translate business needs into clear technical tickets, and work directly with engineering teams to track progress and ensure successful delivery. You’ll also assist with change and release management efforts, support production applications, and help ensure solutions remain stable, scalable, and deliver a seamless client experience.
Success in this role requires building strong cross-functional relationships, aligning stakeholder priorities, and clearly communicating product requirements that drive results. If you enjoy turning business needs into technical solutions and are passionate about improving product usability and performance, we’d love to hear from you.
Job Responsibilities
- Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency.
- Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
- Draw digital strategies and/or insights from analysis, tests hypothesis, recommends strategy based on insights.
- Develop strong business/ financial knowledge and understand clients’ needs, demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible capabilities
- Execute initiatives and co-manage or assist on individual backlog items related to complex efforts Translate business goals into digital product concepts and tactical user stories.
- Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank ’s digital channels.
- Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
- Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources.
- Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.
- Develop close working relationships with other departments in the company as well as external contacts.
Required Qualifications
- 2+ years in digital business and/or product development
- Bachelor’s degree in business, marketing, information systems management or equivalent preferred
- Strong analytical mindset, data driven decisioning and insights
- Thought leader and familiar with industry competitive analysis
- Combination of business depth and technical savvy.
- Experience working in a collaborative, Agile, and data-driven environment.
- Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.
Preferred Qualifications
- Experience creating innovative digital products and services that drive business results.
- Working knowledge and appreciation for user-centered design and digital user experience.
- Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences.
- Have a passion to think critically and identify new ways to create positive client centric experiences
- Possess a strong mix of quantitative, qualitative and problem-solving skills
- Ability to think strategically coupled with the ability to drive to execution
- Experience with storytelling + curating presentations
- Ability to operate in Agile Environment
- Ability to build relationships and influence broadly
Compensation And Benefits
This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 07/03/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
Key skills/competency
- Digital Product Management
- Student Loan Solutions
- Agile Environment
- Data-Driven Decisioning
- Technical Requirements
- Client Experience
- Stakeholder Management
- Product Enhancements
- User Stories
- Financial Services
Skills & topics
- Digital Product Manager
- Student Loans
- Product Development
- Agile
- Data Analysis
- Customer Experience
- Financial Services
- Mobile Banking
- Online Banking
- Product Strategy
How to get hired
- Tailor your resume: Highlight digital product management experience and student loan solutions knowledge.
- Showcase Agile & data skills: Emphasize experience in collaborative, data-driven environments and Agile methodologies.
- Demonstrate client focus: Illustrate your ability to translate business needs into client-centric digital solutions.
- Prepare for interviews: Be ready to discuss your thought leadership in digital trends and your problem-solving approach.
- Network internally: If possible, connect with KeyBank employees to gain insights into their culture and teams.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for a Digital Product Manager II at KeyBank?
- The base salary for a Digital Product Manager II at KeyBank ranges from $69,000.00 to $105,000.00 annually, with potential for additional incentive compensation. Actual placement depends on factors like skills, experience, and location.
- What are the key responsibilities of the Digital Product Manager II role at KeyBank?
- The Digital Product Manager II is responsible for contributing to digital student loan products, driving improvements in product performance and operational efficiency. This includes gathering requirements, translating business needs into technical tickets, tracking progress with engineering teams, and supporting change management.
- What qualifications are required for the Digital Product Manager II position at KeyBank?
- Required qualifications include 2+ years in digital business/product development, a Bachelor's degree (preferred), a strong analytical and data-driven mindset, familiarity with industry competitive analysis, business depth with technical savvy, and experience in a collaborative, Agile, data-driven environment.
- What preferred qualifications would make a candidate stand out for this role at KeyBank?
- Preferred qualifications include experience creating innovative digital products, a user-centered design appreciation, passion for leveraging data for customer experiences, strong quantitative/qualitative skills, strategic thinking with execution ability, storytelling/presentation skills, and the ability to build relationships and influence broadly.
- How does KeyBank approach employee workspaces and work arrangements for this role?
- KeyBank prioritizes in-office presence but offers flexible options when roles can be performed effectively in a mobile environment. This suggests a potential for hybrid or remote work depending on the specific circumstances of the role and team.
- What is the application deadline for the Digital Product Manager II position?
- The job posting for the Digital Product Manager II role at KeyBank has an expiration date of 07/03/2026. It's advisable to apply well before this date.
- How can I request accommodations during the application process at KeyBank?
- Qualified individuals with disabilities or disabled veterans who have difficulty applying on the site can request reasonable accommodations by emailing HR_Compliance@keybank.com.