Vice President, Product Manager, Payment Experiences & Services
JPMorganChase · New York, NY
- On site
- Full-time
- $150,000 / year
- New York, NY
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Subject: Interested in the Vice President, Product Manager, Payment Experiences & Services role at JPMorganChase
Hi Casey — I came across the Vice President, Product Manager, Payment Experiences & Services opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and JPMorganChase stood out because…
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Job highlights
- Lead payment platform services development.
- Manage data replication and synchronization.
- Partner with modernization teams.
- Oversee agile development teams.
- Drive strategic payment initiatives.
About the role
Vice President, Product Manager, Payment Experiences & Services
The Payment Experiences and Services team manages multiple products and services that enable seamless payment experiences for Chase customers. We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative solutions that power the future of banking.
As a Vice President Product Manager within the Payment Experiences & Services team, you will lead the development and delivery of key platform services which are the central components of Chase's payments modernization journey. You will navigate complex data environments, partner with cross-functional teams, and drive the integration of PIM capabilities into strategic initiatives across the bank.
Job Responsibilities
- Lead the development and delivery of platform services within the Payment Experiences & Services team, enabling customer and servicing-facing experiences for payment management across Chase.
- Navigate Chase's complex data environment to replicate and synchronize data across legacy and target state systems, ensuring data integrity and availability for customer experiences.
- Partner closely with Banking Payment APGs to align platform development with APG modernization timelines and strategic priorities.
- Advocate for new data replication solutions with Technology, championing innovative approaches to support evolving Banking Payment customer needs.
- Manage multiple development teams responsible for building and maintaining databases and services that power customer-facing payment experiences.
- Drive integration of the platform capabilities into strategic initiatives across the bank, collaborating with product, technology, and business partners to deliver seamless solutions.
- Oversee product backlog and roadmap, ensuring alignment with business objectives, stakeholder priorities, and modernization goals.
- Facilitate effective sprint planning and resource utilization, partnering with engineering leads to ensure timely delivery of high-value features.
- Build and manage key relationships with stakeholders across Product, Technology, Operations, Servicing, Legal, and Compliance.
- Support production issue resolution and feedback loops, ensuring continuous improvement and client satisfaction.
Required Qualifications, Capabilities, And Skills
- 10+ years of experience in digital product management, financial services, technology, or project management.
- Bachelor's degree required.
- Subject matter expertise in payments architecture, data replication, and digital platforms.
- Proven track record managing product backlogs, roadmaps, and agile development teams in a matrixed environment.
- Experience navigating complex data environments, including legacy and modernized systems, and driving data replication solutions.
- Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams.
- Strategic thinker and problem solver, capable of addressing both technical and functional challenges.
- Proficient with MS Office tools, JIRA, and Confluence.
Preferred Qualifications, Capabilities, And Skills
- Experience with payments modernization initiatives and large-scale platform transformations.
- Familiarity with customer-facing payment experiences and servicing platforms.
- Advanced degree in business, technology, or related field.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Key skills/competency
- Product Management
- Payment Systems
- Agile Development
- Data Replication
- Stakeholder Management
- Financial Services
- Platform Modernization
- Technical Leadership
- Roadmap Planning
- Customer Experience
Skills & topics
- Product Management
- Payments
- Agile
- Data Replication
- Financial Services
- Platform Modernization
- Leadership
- Technology
- Roadmap
- Customer Experience
- Vice President
- Banking
- JPMorgan Chase
How to get hired
- Tailor your resume: Highlight 10+ years in digital product management, financial services, and payments architecture.
- Showcase expertise: Emphasize experience with data replication, agile development, and complex data environments.
- Demonstrate leadership: Provide examples of managing product backlogs, roadmaps, and cross-functional teams.
- Quantify achievements: Use metrics to show impact in previous product management roles.
- Prepare for interviews: Be ready to discuss strategic thinking, problem-solving, and stakeholder influence.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Vice President, Product Manager, Payment Experiences at JPMorgan Chase?
- The Vice President, Product Manager, Payment Experiences at JPMorgan Chase will lead the development and delivery of key platform services for payment modernization, manage data replication across systems, partner with banking teams, and oversee multiple development teams. They will also drive the integration of platform capabilities into strategic initiatives and manage product backlogs and roadmaps.
- What qualifications are essential for this Vice President Product Manager role at JPMorgan Chase?
- Essential qualifications include over 10 years of experience in digital product management, financial services, or technology, a Bachelor's degree, subject matter expertise in payments architecture and data replication, and a proven track record managing agile development teams and product roadmaps within a matrixed environment.
- Does JPMorgan Chase offer immigration sponsorship for this Vice President Product Manager position?
- No, JPMorgan Chase is not providing immigration sponsorship or taking over sponsorship of an employment visa for this position at this time. Applicants must be authorized to work for any employer in the US.
- What is the typical career progression for a Product Manager at JPMorgan Chase?
- At JPMorgan Chase, a Product Manager role, especially at the Vice President level, can lead to senior leadership positions within Product Management, Heads of Product, or executive roles overseeing broader payment strategies and innovation. Progression often involves demonstrating leadership in complex projects, driving significant business impact, and mentoring junior team members.
- How does JPMorgan Chase approach payments modernization, and what is the role of this product manager?
- JPMorgan Chase is actively engaged in payments modernization, aiming to build scalable, resilient, and innovative solutions. This Product Manager plays a crucial role by leading the development of core platform services that are central to this modernization journey, ensuring alignment with strategic priorities and driving the integration of new capabilities.
- What kind of data challenges might a Product Manager face in this role at JPMorgan Chase?
- A Product Manager in this role might face challenges related to navigating complex data environments, replicating and synchronizing data across legacy and modern systems, ensuring data integrity, and implementing new data replication solutions to support evolving customer needs and business objectives.