Senior Product Manager

About Hearth

Hearth is the AI growth system for local home improvement small businesses. We build revenue-critical software for home improvement contractors — the roofers, HVAC techs, and builders who keep America running.

Our platform helps real business owners win more jobs, protect profit margins, and manage homeowner relationships professionally so they can build generational companies for their families and communities.

We are now building the next layer: a personal AI employee for every small business in the trades focused on autonomously generating sales for America’s home improvement pros. An assistant who answers every call 24/7, qualifies leads, books appointments, follows up on quotes and estimates, and helps small business owners go from missing half of their business to capturing all of it.

With 15,000+ paying customers, default profitability, and backing from some of the world’s best investors (Founder’s Fund, 8VC, Human Capital, etc.), Hearth is focused on bringing AI to the trades.

The Opportunity

Hearth is at a critical inflection point where we need a strong builder-scientist to help accelerate our growth. We have all the ingredients to provide massive impact to hundreds of thousands of small businesses, and we need the right person to help us accelerate.

That's where you come in.

We are looking for a world-class Senior Product Manager to add to our team. This is not a role for a manager, a strategist, or a delegator. This is a role for a builder and a scientist—a master of the product craft who wants to get their hands dirty, talk with pros, ship impactful software, and fix impactful, solvable problems.

Your Mission In The First 12 Months

• Drive the AI Product to $10M ARR: You will have the opportunity to focus on the Hearth AI product line, shipping features that directly address the root causes of customer churn, improve monetization, and drive growth.
• Build the Machine: Partner with leadership and engineering to establish the "Hearth Way of Shipping Product"—a lightweight, data-rigorous, customer-centric process that increases clarity, predictability, and shipping velocity.
• Systematically Unblock Engineering: Deliver well-scoped, data-informed technical briefs that empower our engineers to build with confidence and efficiency. You will install a rigorous, hypothesis-driven product development engine at Hearth. Your mandate is to own the end-to-end process of turning customer insights and data into shipped products that solve our acute retention problem and unlock our next phase of growth.

Who You Are

• You are a Builder at heart. You have a relentless bias for action and high agency. You are a doer, not a director, who finds deep satisfaction in the craft of execution and shipping well-crafted software with velocity
• You are a Scientist in practice. You are data-self-sufficient (you write your own SQL), live in product analytics, and think in experiments. You operate from first principles and are obsessed with validating problems with customers before building solutions.
• You are Technically Credible. You have a deep understanding of APIs, system architecture, and technical trade-offs. Engineers see you as a true partner in problem-solving, not just a writer of tickets.
• You are a Master of Scope. You instinctively find the 80/20 solution and protect the team from distraction. You are comfortable saying "no."

What We’re Looking For

• 5+ years of hands-on Product Management experience in a B2B or B2SMB SaaS environment.
• Non-negotiable data self-sufficiency. Expert-level SQL and deep fluency in a product analytics tool like Amplitude or Mixpanel are deal-breakers.
• A proven 0-to-1 track record. You have a portfolio of shipped products you took from concept to launch in a fast-paced, resource-constrained startup environment (Series A-C preferred).
• A passion for creating order from chaos. You thrive in ambiguity and excel at building clear, efficient processes from scratch.

Our Core Values

• Truth. We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.
• Slope. Rate of change over time. We hire and reward based on a team member’s potential, capacity, and growth-mindset, rather than a fancy resume.
• Mutual Benefit. The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other’s aspirations and create alignment to get there.
• Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”.

Location

This role will be located in NYC along with the rest of the technical Hearth team, the CEO, and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building innovative software and making a significant positive impact in the world.

Benefits

• Mission-driven, values-based culture.
• Competitive pay.
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
• Unlimited PTO, plus paid company holidays.
• Meaningful equity
• Medical, dental, and vision options.
• 401(k)
• Free Employee Assistance Program
• Parental Leave Program
• Pet Insurance

More About Us

Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.

Hearth uses AI-assisted tools as part of our hiring process. All hiring decisions are made by a Hearth employee. Questions about our process? Contact recruiting@gethearth.com.

Key skills/competency

• Product Management
• SaaS
• B2B
• B2SMB
• AI
• SQL
• Product Analytics
• Startup
• Technical Credibility
• Customer Insights