RN Care Navigator - Remote (PST time zone)
Healthmap Solutions · United States
- Hybrid
- Full-time
- $90,000 / year
- United States
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Subject: Interested in the RN Care Navigator - Remote (PST time zone) role at Healthmap Solutions
Hi Jamie — I came across the RN Care Navigator - Remote (PST time zone) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Healthmap Solutions stood out because…
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Job highlights
- Manage kidney health cases remotely.
- Coordinate patient care across continuum.
- Educate patients on renal replacement therapy.
- Collaborate with healthcare providers.
- Utilize HealthMap's Compass system.
About the role
RN Care Navigator - Remote (PST time zone)
Healthmap Solutions is a company focused on specialty health management for progressive diseases, particularly in kidney health. We utilize big data and analytics to power our complex health management programs. We are a diverse, growing company dedicated to our clients and employees, striving to be champions for better health for those who need us most.
Position Summary
The Registered Nurse, Care Navigator is responsible for case management specifically for kidney health. This role involves coordinating care across the continuum to ensure high-quality, cost-effective outcomes for patients. The Care Navigator will focus on the whole patient and coordinate care delivery. This includes managing a caseload of members with varying acuity, entering member data into HealthMap’s Care Management documentation system (Compass), conducting health and social determinants of health screenings, performing medication reconciliation, creating and maintaining patient-centric care plans, updating identified problems, barriers, interventions, and goals, and assisting with ongoing case management. Collaboration with internal and external healthcare professionals is key to ensuring positive patient outcomes and coordinated care.
Responsibilities
- Handle in and outbound calls to provide world-class service to members.
- Educate members on kidney health, related co-morbid conditions, and optimizing renal replacement therapy by explaining dialysis and transplant options.
- Engage members into HealthMap’s Kidney Health Program.
- Follow up with members based on complexity and cadence as per policy.
- Act as a patient advocate to address and resolve concerns or barriers.
- Utilize community resources and programs in care planning.
- Serve as a liaison between the patient, their support network, treating physician, and other ancillary providers as part of an interdisciplinary care team to coordinate care, resolve nursing problems, and assist patients in meeting individualized goals.
- Notify providers of identified patient needs according to policy.
- Comply with HIPAA privacy laws and all other federal, state, and local regulations.
- Adhere to company-defined operational policies and procedures and security policies.
- Be accountable for individual metrics and key performance indicators.
- Navigate technical applications including Excel, OneNote, Outlook, and Word.
- Support after-hours and various time zones based on business needs.
- Drive patient and family engagement in their own care and support self-management.
Requirements
- Active, unrestricted RN license required.
- Bachelor’s degree required; however, 6+ years of RN experience including 3+ years in case management may be considered in lieu of a degree.
- CCM preferred.
- Three (3) years of experience in case management preferred.
- Experience in a dialysis center or transplant center preferred.
- Experience with Medicare and Medicaid preferred.
Skills
- Advocate and energize a culture of collaboration, positivity, and motivation.
- Possess strategic thinking and planning abilities.
- Deliver effective communication, both verbally and in writing.
- Succeed in a challenging environment with changing priorities.
Location
100% remote for candidates that are able to work Pacific time zone hours.
Travel
No Travel
Key skills/competency
- Registered Nurse (RN)
- Care Management
- Kidney Health
- Case Management
- Patient Advocacy
- Health Education
- Interdisciplinary Care Team
- Medicare
- Medicaid
- Healthmap Solutions
Skills & topics
- RN
- Care Navigator
- Case Management
- Kidney Health
- Remote
- Healthcare
- Patient Care
- Nurse
- Healthmap Solutions
- PST Time Zone
How to get hired
- Tailor your resume: Highlight your RN experience, case management skills, and any specific kidney health, dialysis, or transplant experience. Quantify achievements where possible.
- Craft a compelling cover letter: Emphasize your passion for patient advocacy, care coordination, and your ability to work independently in a remote setting within the PST time zone.
- Prepare for behavioral questions: Be ready to discuss your experience with patient education, managing complex cases, collaborating with interdisciplinary teams, and handling challenging situations.
- Showcase technical proficiency: Demonstrate your familiarity with EMR/documentation systems (like Compass) and standard office software (Excel, Outlook, Word).
- Understand the company: Research Healthmap Solutions' mission, values, and their focus on kidney health management to align your application and interview responses.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the RN Care Navigator role at Healthmap Solutions?
- The RN Care Navigator role at Healthmap Solutions focuses on case management specifically for kidney health. You will coordinate care across the continuum, ensuring high-quality, cost-effective outcomes for patients, and supporting their self-management.
- Is this RN Care Navigator position remote, and what time zone is required?
- Yes, this position is 100% remote. Candidates must be able to work Pacific time zone hours to be considered for this RN Care Navigator role.
- What specific experience is preferred for the RN Care Navigator position?
- Preferred experience for this RN Care Navigator role includes 3+ years in case management, experience in a dialysis or transplant center, and familiarity with Medicare and Medicaid programs.
- What are the key responsibilities of an RN Care Navigator at Healthmap Solutions?
- Key responsibilities include managing a caseload, completing health screenings, reconciling medications, creating care plans, collaborating with healthcare teams, educating patients on kidney health and treatment options, and documenting in the Compass system.
- What licenses and degrees are required for the RN Care Navigator job?
- An active, unrestricted RN license is required. A Bachelor's degree is also required, though equivalent experience (6+ years RN, 3+ years case management) may be considered.
- How does Healthmap Solutions support employee growth in the RN Care Navigator role?
- While specific details aren't listed, Healthmap Solutions emphasizes a growing company culture and being champions for better health. Career development is often supported through opportunities to manage diverse cases and collaborate within an interdisciplinary team.
- What technical skills are important for the RN Care Navigator role?
- Proficiency in technical applications such as Excel, OneNote, Outlook, and Word is necessary. Experience with HealthMap’s Care Management documentation system (Compass) is also crucial for this RN Care Navigator position.