Medical Assistant
Healthcare Outcomes Performance Co. (HOPCo) · Phoenix, AZ
- On site
- Full-time
- $50,000 / year
- Phoenix, AZ
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Medical Assistant
Healthcare Outcomes Performance Co. (HOPCo) · Phoenix, AZ
Avery Quinn
Hiring Manager · h•••••@recruiting.ultipro.com
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Subject: Interested in the Medical Assistant role at Healthcare Outcomes Performance Co. (HOPCo)
Hi Avery — I came across the Medical Assistant opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Healthcare Outcomes Performance Co. (HOPCo) stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Assist orthopedic providers with patient care.
- Room patients and document vitals and history.
- Manage electronic health records and tasks.
- Ensure exam rooms are clean and stocked.
- Provide excellent patient experience and education.
About the role
About Us:
The Center for Orthopedic Research and Education (CORE Institute) has been ranked by Ranking Arizona: The Best of Arizona Businesses! We are #1 for Orthopedic Practices, #1 for Healthiest Healthcare Employers, #3 for Best Healthcare Workplace Culture, and a Winner in Best Places to Work.
Benefits:
- Competitive Health & Welfare Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 1 month of service with company match (Part-time employees included)
- Employee Assistance Program available 24/7 for support
- Employee Appreciation Days
- Employee Wellness Events
Minimum Qualifications:
- 1-2 years of experience in orthopedics, spine surgery, or pain management is preferred.
- Alternatively, must have graduated from a formal training program within the last 12-18 months and possess a CMA certificate.
- Must meet state regulations for grandfathered status if applicable.
- Experience with office medical procedures and treatments.
- Knowledge of insurance, managed care operations, EMR, and scheduling software.
- Certification or additional training must meet meaningful use requirements.
- High school diploma/GED required.
- Graduation from an accredited Medical Assistant training program as defined by state regulations.
Preferred Qualifications:
- Two years of experience in an outpatient physical therapy clinic.
- Experience with orthopedics.
Essential Functions:
- Facilitate communication between patient and provider.
- Collect and share pertinent patient information with the provider.
- Receive and act on directives from the provider.
- Prepare patients for visits: rooming, obtaining vitals, reviewing paperwork, pulling radiology images, removing dressings, procedure setup, injection prep, and accurate EMR data entry.
- Complete tasks for company initiatives (PROs, Quality Payment Programs, etc.).
- Maintain exam room standards: restock, clean rooms and tables, monitor biohazard and sharps containers.
- Assist the provider with prescriptions and medical/patient forms (work release, FMLA, etc.).
- Respond to voicemails within 24 business hours and document actions in EMR.
- Prepare patient electronic charts for clinic visits, verifying outstanding results, confirming patient appropriateness, and noting necessary imaging, DME, or casting.
- Scan clinical documents into EMR.
- Print clinic schedules on the morning of service.
- Ensure patients receive provider-indicated education.
- Manage assigned providers' EMR desktops in a timely manner.
- Act as PTO Buddy per clinic plan.
- Create and promote a positive patient experience.
- Maintain a HIPAA compliant environment.
- Maintain a clean workspace.
Key skills/competency:
- Medical Assistant
- Orthopedics
- EMR
- Patient Care
- Clinical Documentation
- Vitals
- Procedures
- Injections
- HIPAA
- Patient Experience
Skills & topics
- Medical Assistant
- Orthopedics
- CMA
- EMR
- Patient Care
- Clinical Support
- Healthcare
- Medical Procedures
- HIPAA
- Healthcare Outcomes Performance Co.
How to get hired
- Tailor your resume: Highlight your Medical Assistant experience, particularly in orthopedics or related fields, and any EMR proficiency.
- Emphasize training: Showcase completion of accredited MA programs and CMA certification, noting if you meet meaningful use requirements.
- Showcase patient care skills: Detail your ability to facilitate communication, prepare patients, and manage administrative tasks efficiently.
- Research HOPCo: Understand their commitment to patient outcomes and their award-winning workplace culture to align your application.
- Prepare for interviews: Be ready to discuss your experience with medical procedures, EMR systems, and how you ensure a positive patient experience.
Technical preparation
Practice EMR system navigation and data entry.,Review common orthopedic procedures and injection prep.,Study patient intake, vital signs, and documentation.,Understand HIPAA compliance and patient data privacy.
Behavioral questions
Describe handling difficult patient interactions.,How do you prioritize tasks under pressure?,Explain your communication style with providers.,How do you ensure patient comfort and safety?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What specific orthopedic experience is preferred for the Medical Assistant role at HOPCo?
- The Medical Assistant position at HOPCo prefers 1-2 years of experience in orthopedics, spine surgery, or pain management. Alternatively, recent graduates from a formal MA training program with a CMA certificate within the last 12-18 months are also considered.
- What are the EMR and software requirements for the Medical Assistant position?
- Candidates for the Medical Assistant role must have experience with EMR and scheduling software. Additionally, any certification or training must meet the requirements for meaningful use.
- How does HOPCo support employee well-being for its Medical Assistants?
- HOPCo offers competitive health and welfare benefits, an HSA with company match, a 401k with company match, and a 24/7 Employee Assistance Program. They also host Employee Appreciation Days and Employee Wellness Events.
- What are the key responsibilities of a Medical Assistant at The CORE Institute?
- Key responsibilities include rooming patients, documenting vitals, assisting providers with procedures and forms, managing EMR, maintaining exam rooms, and ensuring a positive patient experience and HIPAA compliance.
- Is on-site training provided for the Medical Assistant role if I'm a recent graduate?
- While the job description emphasizes graduating from a formal training program within the last 12-18 months, specific on-site training details would be best clarified during the interview process. However, the role requires proficiency with EMR and office procedures from the start.
- What does 'meaningful use' refer to in the context of this Medical Assistant job?
- Meaningful use refers to standards set by the U.S. government for the adoption and effective use of certified electronic health record (EHR) technology. For this role, it means your certification or training must align with these standards, indicating proficiency in using EHR systems effectively.
- What is HOPCo's culture like based on their awards?
- HOPCo, through The CORE Institute, has a strong positive culture, recognized with multiple awards including #1 for Orthopedic Practices, #1 for Healthiest Healthcare Employers, #3 for Best Healthcare Workplace Culture, and Best Places to Work. This suggests a supportive, health-focused, and engaging environment.