Expert Site Reliability Engineer
Harris Computer · Florida, United States
- On site
- Full-time
- $110,000 / year
- Florida, United States
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Expert Site Reliability Engineer
Harris Computer · Florida, United States
Sam Bennett
Hiring Manager · h•••••@harriscomputer.wd3.myworkdayjobs.com
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Subject: Interested in the Expert Site Reliability Engineer role at Harris Computer
Hi Sam — I came across the Expert Site Reliability Engineer opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Harris Computer stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Ensure platform reliability and scalability for healthcare.
- Lead incident response and root cause analysis.
- Automate operations with scripting and IaC.
- Develop proactive monitoring and alerting strategies.
- Collaborate with engineering and cloud teams.
About the role
Site Reliability Engineer (SRE) - Remote
Overview
As a Site Reliability Engineer (SRE) at Altera, you will be responsible for ensuring the reliability, scalability, and performance of our hosted healthcare platforms. This role blends software and systems engineering to enhance service availability, automate operations, and improve the customer experience. You will act as a technical leader in monitoring, troubleshooting, incident response, and continuous improvement across our cloud and hybrid environments.
Key Responsibilities
- Maintain and improve the reliability, availability, and performance of our production environments.
- Lead the investigation and resolution of complex application, database, and infrastructure issues.
- Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences.
- Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments.
- Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers.
- Automate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiency.
- Partner with engineering and cloud teams to refine deployment, monitoring, and support processes.
- Provide technical leadership during major incidents and act as a key escalation point for critical issues.
Qualifications
Experience:
- 7+ years of experience supporting enterprise applications, infrastructure, or cloud environments.
- Monitoring & Observability: Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic.
- Microsoft Stack: Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon.
- Database Skills: Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups.
- Cloud & Networking: Experience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls).
- ITSM & ITIL: Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles.
Preferred Skills
- Scripting with PowerShell, Python, or similar languages.
- Infrastructure as Code (Terraform, ARM Templates, Bicep).
- CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions).
- Experience with Kubernetes and containerized workloads.
- Experience implementing SLOs, SLIs, and Error Budgets.
- Experience in a healthcare technology or patient care environment.
Education
- Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be considered.
Working Arrangements
- This is a remote position open to candidates within the United States.
- You will participate in an on-call rotation to support our 24x7 healthcare environment.
- Occasional after-hours work is required for activations, upgrades, and major incidents.
Travel
Travel is not a requirement for this role.
Salary Range
$95,000-$110,000
Why Altera?
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Key skills/competency
- Site Reliability Engineering (SRE)
- Cloud Computing (Azure)
- System Administration (Windows Server)
- Database Management (SQL Server)
- Monitoring and Alerting
- Scripting (PowerShell, Python)
- Infrastructure as Code (IaC)
- Incident Management
- Troubleshooting
- Performance Optimization
Skills & topics
- Site Reliability Engineer
- SRE
- Cloud
- Azure
- Windows Server
- SQL Server
- Monitoring
- Datadog
- New Relic
- PowerShell
- Python
- Terraform
- Kubernetes
- ITSM
- ITIL
- Healthcare Technology
- Remote
How to get hired
- Tailor your resume: Highlight your 7+ years of experience in enterprise applications, cloud, and infrastructure support, specifically mentioning Azure, Windows Server, and SQL Server.
- Showcase technical skills: Emphasize your proficiency in APM tools (Datadog, New Relic, etc.), scripting (PowerShell, Python), and Infrastructure as Code.
- Demonstrate ITSM/ITIL knowledge: Include experience with ServiceNow and ITIL principles to showcase operational understanding.
- Prepare for technical interviews: Be ready to discuss complex troubleshooting scenarios, database performance tuning, and cloud architecture.
- Highlight healthcare experience: If applicable, mention any experience in healthcare technology to align with the company's focus.
Technical preparation
Master Azure services and Windows Server administration.,Deepen SQL Server performance tuning skills.,Practice scripting with PowerShell or Python.,Study Infrastructure as Code tools like Terraform.
Behavioral questions
Describe a complex system failure you resolved.,How do you prioritize critical incident responses?,Explain how you've improved system reliability.,How do you collaborate with development teams?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What specific healthcare technology experience is most valued for the Site Reliability Engineer role at Altera?
- While not strictly required, experience in a healthcare technology or patient care environment is preferred for this Site Reliability Engineer position. This could include familiarity with healthcare platforms, patient data systems, or regulatory compliance within the healthcare industry. Highlighting any such experience on your resume can strengthen your application.
- What are the typical working hours and on-call responsibilities for a Remote Site Reliability Engineer at Altera?
- This is a remote position within the United States. You will participate in an on-call rotation to support our 24x7 healthcare environment. Occasional after-hours work may be required for system activations, upgrades, and major incidents, in addition to regular on-call duties.
- What level of experience is expected for the Site Reliability Engineer position, and what educational background is preferred?
- We are looking for candidates with 7+ years of experience supporting enterprise applications, infrastructure, or cloud environments. A Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred, but equivalent professional experience will also be considered for this Site Reliability Engineer role.
- Which monitoring and observability tools are most relevant for the Site Reliability Engineer job at Altera?
- Strong experience with Application Performance Monitoring (APM) tools is crucial. This includes tools like LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic. Proficiency in these areas will be a key factor in evaluating candidates for the Site Reliability Engineer position.
- How does Altera ensure the reliability and scalability of its hosted healthcare platforms for the Site Reliability Engineer?
- As a Site Reliability Engineer, your primary focus will be ensuring platform reliability, scalability, and performance through a blend of software and systems engineering. This involves maintaining production environments, leading incident response, defining SLIs/SLOs, developing proactive monitoring, and automating operations.