Senior Product Manager, Core Product
Front · San Francisco, CA
- On site
- Full-time
- $150,000 / year
- San Francisco, CA
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Senior Product Manager, Core Product
Front · San Francisco, CA
Dana Walsh
Hiring Manager · h•••••@jobs.ashbyhq.com
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Subject: Interested in the Senior Product Manager, Core Product role at Front
Hi Dana — I came across the Senior Product Manager, Core Product opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Front stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Own core product inbox strategy and roadmap.
- Drive product development from concept to iteration.
- Collaborate with engineering, design, and GTM teams.
- Utilize data and user research for improvements.
- Manage stakeholders and ensure alignment.
About the role
About Front
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
About the Role
As a Senior Product Manager on the Core Experience team, you will own the strategy, roadmap, and execution around the evolution of Front’s inbox - the central place where teams collaborate on and manage high-stakes customer communication with the help of AI. This role is central to Front’s strategy: delivering delightful, sophisticated, AI-powered experiences in the surface area most deeply embedded in our customers’ daily workflows. In this role, you’ll set direction, work through ambiguity, and collaborate closely with cross-functional partners (engineering, design, marketing, data, sales) to deliver innovative yet intuitive solutions that meet customers’ needs and drive business impact.What will you be doing?
- Own the product vision, strategy, and roadmap for Front’s core inbox experience across web, desktop, and mobile.
- Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
- Use quantitative (e.g. metrics, analytics) and qualitative (e.g. user feedback) data, market and user research, and strong product intuition to identify and prioritize opportunities to continuously improve the product
- Lead end-to-end product development from problem definition through launch and iteration
- Partner deeply with engineering and design to drive outcomes, and collaborate with a wide range of cross-functional partners (including marketing, data, sales and GTM).
- Drive clarity and alignment among key stakeholders across the organization, including executives and adjacent teams.
What skills and experience do you need?
- 7+ years of experience in product management, or related roles, in a technology-driven environment.
- Strong design thinking and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience.
- Excellent product intuition and taste: You know what great looks like and push your team to achieve it.
- Ownership mindset: You take responsibility for outcomes, not just output. You understand how your work drives business impact and can lead your team to focus on high-impact work.
- Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight.
- Excellent communication and collaboration skills: you can manage senior and executive stakeholders; you take control of the narrative and motivate your team; you inspire action with cross-functional partners.
- Execution-oriented: You’re comfortable managing many work streams and prioritizing; you know how to make smart trade-offs; you help teams ship on time and with excellent quality.
- Demonstrated fluency with AI: You’ve used or built AI tooling and understand the nuances of AI products.
What We Offer
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
Key skills/competency
- Product Strategy
- Roadmap Development
- AI Integration
- User Experience
- Cross-functional Collaboration
- Data Analysis
- Product Development Lifecycle
- Stakeholder Management
- Customer Empathy
- Communication Skills
Skills & topics
- Senior Product Manager
- Product Management
- Core Product
- AI
- Customer Operations
- B2B SaaS
- Product Strategy
- Roadmap
- User Experience
- Collaboration
How to get hired
- Tailor your resume: Highlight 7+ years of product management experience and AI fluency.
- Showcase your skills: Emphasize design thinking, systems thinking, and customer empathy in your application.
- Demonstrate ownership: Provide examples of how you’ve driven product outcomes and business impact.
- Prepare for interviews: Be ready to discuss your product intuition, collaboration style, and execution capabilities.
- Research Front's culture: Understand their focus on customer operations, AI, and their Great Place to Work accolades.
Technical preparation
Review product management frameworks.,Understand AI product nuances and applications.,Prepare to discuss system and design thinking.,Practice prioritizing product opportunities.
Behavioral questions
Describe a complex problem you solved.,How do you handle product tradeoffs?,Share an example of customer empathy.,How do you drive stakeholder alignment?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the typical career path for a Senior Product Manager at Front?
- While specific paths vary, a Senior Product Manager at Front is expected to own significant product areas, influence strategy, and mentor junior team members. Success in this role can lead to opportunities in Principal Product Management, Group Product Management, or Product leadership positions, depending on individual career goals and organizational needs. Continuous learning and demonstrating impact are key to career advancement.
- How does Front leverage AI in its Core Product?
- Front integrates AI to enhance its core inbox experience, enabling teams to manage complex B2B customer communication more effectively. This includes features that help streamline workflows, provide context, and deliver sophisticated, AI-powered user experiences. Candidates with demonstrated fluency in AI products and tooling are highly valued for this role.
- What is the interview process for a Senior Product Manager role at Front?
- The interview process for a Senior Product Manager at Front typically involves several stages. These usually include an initial recruiter screen, followed by interviews with hiring managers and cross-functional partners (engineering, design, data). Expect behavioral questions assessing your experience, product intuition, communication, and leadership skills, as well as technical discussions related to product strategy and execution. Case studies or product deep dives may also be part of the process.
- How does Front support work-life balance for its Senior Product Managers?
- Front offers a flexible work environment with the option to work from home on Mondays and Fridays, alongside competitive benefits such as a flexible time off policy, paid parental leave, and wellness days. They also provide mental health support and a winter break to encourage rest and prevent burnout.
- What kind of impact can a Senior Product Manager have at Front?
- As a Senior Product Manager on the Core Experience team, you will directly shape the evolution of Front's central product offering – the inbox. Your work will be critical to delivering AI-powered experiences that deeply impact customers' daily workflows, driving business growth and customer satisfaction for over 9,000 companies.
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