Engineer
FedEx Logistics · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
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Engineer
FedEx Logistics · United States
Casey Reed
Hiring Manager · h•••••@careers.fedex.com
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Subject: Interested in the Engineer role at FedEx Logistics
Hi Casey — I came across the Engineer opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and FedEx Logistics stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Onboard customers via EDI/API integration services.
- Collaborate with internal teams and external clients.
- Manage integration projects from start to finish.
- Utilize expertise in freight forwarding and brokerage.
- Support B2B and B2C interfacing needs.
About the role
Integration Engineer
FedEx Logistics is seeking a talented Integration Engineer to collaborate closely with customers and internal teams to onboard clients and deliver seamless EDI/API integration services for Freight Forwarding and Brokerage domains. This role supports B2B and B2C interfacing, working with various departments including IT, Ops Excellence, Product Development, Business Implementation, Operations Support, Customer Experience, and Commercial Sales. The ideal candidate will possess extensive industry experience in freight forwarding, a strong understanding of systems and processes, and hands-on knowledge of EDI/API message sets common in these domains. You will act as a vital link between technology and operations, providing expertise to technology and development teams while maintaining clear communication with sales and customers.
Key Responsibilities
- Drive successful customer onboarding, growth, and retention through effective EDI/API integration services across FXL Air and Ocean forwarding and brokerage domains globally.
- Engage directly with customers, work with the Product Manager to understand and prioritize customer demands, and ensure requirements are accurately captured and translated.
- Partner with Process/Integration and Solutions teams to develop integration solutions, handing them over to IT for efficient implementation.
- Manage all stages of the integration process, from initial customer calls and IT communication to integration testing, User Acceptance Testing (UAT) with Operations, and final system publishing.
- Perform business analysis to create clear integration requirements, map fields from source to target, and interpret integration specifications for EDIFACT/X12.
- Work with API (JSON/XML) based interfaces and test endpoints using tools like Postman or Swagger.
- Utilize Agile methodology to develop use cases, user stories, and acceptance criteria.
- Collaborate effectively with IT development teams, QA teams, and business stakeholders.
- Write UAT and end-to-end test scripts and provide support during testing phases.
- Operate independently with minimal supervision.
Skills and Qualifications
- Bachelor's or Master's degree in Logistics, Information Technology, or a related field.
- Minimum of three (3) years of professional experience in freight forwarding and logistics onboarding.
- Proficiency with EDI/API common message sets including EDIFACT, X12, JSON, XML, and text.
- Experience with integration services commonly used in freight forwarding and brokerage, defining capabilities and working with IT for delivery.
- Experience with CargoWise is preferred.
- Proven track record of project completion and exceeding results.
- Strong ability to manage priorities, demands, escalations, and process optimization.
- Customer-centric mindset with the ability to empathize with customer needs.
- Excellent analytical, communication, and human relations skills.
- Experience working in an Agile environment is a must.
Additional Details
This is a remote position with standard business hours (9 a.m. to 5 p.m., Monday - Friday).
FedEx Logistics offers a comprehensive benefits package, including health, vision, and dental insurance, retirement plans, and tuition reimbursement. Compensation is competitive and will be determined based on experience, market levels, and other job-related factors.
Key skills/competency
- Integration Engineer
- EDI/API Integration
- Freight Forwarding
- Logistics
- Business Analysis
- Agile Methodology
- Customer Onboarding
- EDIFACT
- X12
- API (JSON/XML)
Skills & topics
- Integration Engineer
- EDI
- API
- Logistics
- Freight Forwarding
- Business Analysis
- Agile
- Customer Onboarding
- EDIFACT
- X12
- JSON
- XML
- Postman
- Swagger
- CargoWise
- Remote
How to get hired
- Tailor your resume: Highlight your freight forwarding, EDI/API integration, and business analysis experience. Quantify achievements in customer onboarding and project delivery.
- Showcase technical skills: Emphasize your experience with EDIFACT, X12, JSON, XML, Postman, Swagger, and Agile methodologies.
- Prepare for technical questions: Be ready to discuss your experience with mapping, integration specifications, and testing scenarios.
- Demonstrate customer-centricity: Articulate your ability to understand and translate customer needs into technical requirements during interviews.
- Research FedEx Logistics: Understand their global reach, services, and commitment to innovation in logistics and supply chain.
Technical preparation
Master EDIFACT/X12 standards and common message sets.,Practice API testing with Postman and Swagger.,Build sample JSON/XML integrations.,Develop user stories for Agile sprints.
Behavioral questions
Describe a complex customer integration challenge.,How do you manage competing customer demands?,Explain bridging technical and operational gaps.,How do you ensure clear communication with clients?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the key technical skills required for the FedEx Logistics Integration Engineer role?
- For the Integration Engineer position at FedEx Logistics, essential technical skills include hands-on experience with EDI/API message sets (EDIFACT, X12, JSON, XML), mapping fields from source to target, reading integration specifications, and using tools like Postman or Swagger to test API endpoints. Experience in an Agile environment is also crucial.
- How does FedEx Logistics approach customer onboarding for integration services?
- FedEx Logistics manages customer onboarding for integration services through a structured process. This involves close collaboration with customers, IT, and other internal departments to define requirements, develop solutions, conduct thorough testing (including UAT), and ensure a smooth transition to live operations. The role emphasizes bridging the gap between technical and operational aspects.
- What industry experience is most valuable for this Integration Engineer position at FedEx Logistics?
- The most valuable industry experience for this role at FedEx Logistics is in freight forwarding and brokerage. Candidates should have a strong understanding of common systems, processes, and EDI/API message sets used within these domains. Prior experience with systems like CargoWise is preferred.
- What is the typical work arrangement for an Integration Engineer at FedEx Logistics?
- The Integration Engineer position at FedEx Logistics is a remote role. The preferred working hours are Monday through Friday, 9 a.m. to 5 p.m. This allows for flexibility while maintaining core business availability for collaboration.
- How does FedEx Logistics handle salary discussions for the Integration Engineer role?
- FedEx Logistics provides a transparent salary range based on factors like experience, market conditions, and location. Actual pay is determined individually, and the company also offers potential for additional pay, premiums, or bonuses. They do not rely on prior wage history.
- What are the main responsibilities of the Integration Engineer in terms of customer interaction at FedEx Logistics?
- The Integration Engineer plays a customer-facing role, liaising directly with clients to understand their integration needs, capture requirements, and guide them through the onboarding process. This involves clear communication, managing expectations, and ensuring the delivered solutions meet customer specifications.
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