customer service rep
Family Dollar · Chicago, IL
- On site
- Part-time
- $35,360 / year
- Chicago, IL
Job highlights
- Provide excellent customer service and sales support.
- Handle cash transactions accurately and securely.
- Maintain store appearance and merchandise stock.
- Collaborate with team for efficient operations.
- Benefit from health, retirement, and educational programs.
About the role
Customer Service Associate - Family Dollar
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned*
Skills And Experience
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks And Benefits
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
Equal Opportunity Employer Statement
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
Additional Information
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Key skills/competency
- Customer Service
- Cash Handling
- Retail Operations
- Merchandising
- Stocking
- Teamwork
- Problem Solving
- Communication Skills
- Reliability
- Attention to Detail
Skills & topics
- Customer Service Associate
- Retail Associate
- Cashier
- Sales Associate
- Customer Service
- Retail
- Customer Experience
- Sales Transactions
- Merchandising
- Stocking
How to get hired
- Tailor your resume: Highlight retail customer service and cash handling experience.
- Craft a strong cover letter: Emphasize your problem-solving and communication skills.
- Prepare for the interview: Be ready to discuss customer interactions and store operations.
- Showcase reliability: Demonstrate your ability to meet physical demands and work standards.
- Apply online: Follow the application process on the Family Dollar careers page.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the main responsibilities of a Customer Service Associate at Family Dollar?
- As a Customer Service Associate at Family Dollar, your main responsibilities include assisting customers, managing sales transactions at the cash register, maintaining store cleanliness and organization, stocking shelves, and assisting with truck unloadings. You'll ensure a positive and safe shopping environment for all.
- What qualifications are preferred for the Customer Service Associate role at Family Dollar?
- Family Dollar prefers candidates with a high school diploma or equivalent. Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments is highly preferred. Strong organizational, communication, and problem-solving skills are also required.
- What are the physical requirements for a Customer Service Associate at Family Dollar?
- The role requires the ability to lift between 30 and 50 lbs. from floor to above shoulder height. You'll also need to handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting to perform your duties effectively.
- What benefits does Family Dollar offer its employees?
- Family Dollar offers a comprehensive benefits package, including medical, pharmacy, dental, and vision insurance. Additionally, employees have access to an Employee Assistance Program, retirement plans, and educational assistance, among other rewards supporting well-being.
- How can I apply for the Customer Service Associate position at Family Dollar?
- To apply for the Customer Service Associate position, you should visit the Family Dollar careers section on their website. Look for the specific job opening and follow the online application instructions, ensuring you submit a tailored resume and any requested information.
- Is the Customer Service Associate role at Family Dollar full-time or part-time?
- The job description indicates this is a part-time position, offering flexibility for those seeking part-time employment.
- What is the typical work environment for a Customer Service Associate at Family Dollar?
- The work environment is a retail store setting. You will be expected to maintain a positive, safe, and respectful environment, interacting professionally and friendly with customers and colleagues. This includes keeping the store clean and well-organized.
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