Director of Business Operations | Procurement

Director of Business Operations Procurement

Step into a leadership role where strategy meets execution. As a Director of Business Operations | Procurement, you will lead a team responsible for pre-order operational activities including sales order support, fulfillment, pricing, and procurement. You will be responsible for driving supplier strategy, optimizing contracts, and elevating operational excellence through technology and process improvements. Working across a dynamic software ecosystem, you will partner with cross-functional leaders to deliver scalable solutions and long-term value. We are seeking applicants with strong negotiation expertise, strategic thinking, and the ability to influence at all levels of the organization.

What You Will Be Doing

• Lead strategic negotiations for enterprise software platforms and SaaS subscriptions, driving favorable commercial outcomes while maintaining strong supplier relationships.
• Manage the full contract lifecycle—from RFP development and negotiation through execution, renewal, and compliance—for software and professional services agreements.
• Develop and execute procurement strategies across software licensing, consulting services, and technology partnerships, balancing cost, quality, and risk.
• Oversee the Travel & Expense program, including supplier negotiations, policy development, compliance, and program optimization.
• Implement and enhance procurement technologies across the procure-to-pay (P2P) cycle, including CLM, ERP, and workflow automation tools.
• Analyze financial models to support deal structuring, total cost of ownership, and savings reporting for executive stakeholders.
• Lead procurement transformation initiatives, including process improvements, system implementations, and organizational change efforts while mentoring and developing team members.

What You Will Likely Bring

• 8+ years of progressive procurement experience with demonstrated success negotiating enterprise software and SaaS agreements.
• Deep expertise in software licensing models, subscription agreements, professional services contracts, and supplier relationship management.
• Strong financial acumen with experience in deal structuring, pricing analysis, margin evaluation, and cost optimization.
• Advanced proficiency in Microsoft Excel and experience with enterprise platforms such as Microsoft 365, ServiceNow, Salesforce, and CLM systems.
• Excellent stakeholder management and negotiation skills with the ability to influence cross-functional teams and executive leadership.
• Strong understanding of contract compliance, risk management, and software licensing governance.

What Could Set You Apart

• Experience working in private equity-backed or high-growth SaaS environments, including scaling operations or supporting M&A activity.
• Background implementing AI-enabled procurement tools, automation platforms, or advanced analytics solutions.
• Experience building or transforming procurement functions, including organizational design and change management.
• Knowledge of royalty models or software billing optimization processes.

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Key skills/competency

• Procurement Strategy
• Supplier Negotiation
• Contract Management
• Financial Analysis
• Procurement Technology
• Stakeholder Management
• Enterprise Software
• SaaS Agreements
• Cost Optimization
• Team Leadership