Entry-Level Technical Solutions Engineer
Epic · Salt Lake City, UT
- On site
- Full-time
- $75,000 / year
- Salt Lake City, UT
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Subject: Interested in the Entry-Level Technical Solutions Engineer role at Epic
Hi Jordan — I came across the Entry-Level Technical Solutions Engineer opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Epic stood out because…
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Job highlights
- Solve complex health software problems globally.
- Impact millions of patients' healthcare experiences.
- Work with top U.S. health systems.
- Relocate to Madison, WI with assistance.
- Enjoy unique campus, benefits, and sabbaticals.
About the role
About the Role
As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. You will tackle mission-critical and complex problems, diagnose issues, identify solutions, and manage their implementation. This role requires problem-solving with a purpose, going beyond basic troubleshooting.
Impact and Innovation
You will test the limits of your brain for the most innovative health systems on the planet. Our clients include top-ranked health systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers.
Location and Lifestyle
This position is based on our campus in Madison, WI, and requires relocation to the area. Epic provides financial relocation assistance. Madison is known for its rising tech talent, affordability, and vibrant lifestyle, recognized for its green spaces, being a great city for renters, and a top metro for young professionals.
Beyond the Work
Epic offers a uniquely themed campus designed for productivity and comfort. Enjoy restaurant-quality meals at a low cost. After five years, you’ll earn a four-week sabbatical to travel anywhere in the world. Past examples include kayaking in Patagonia and building a library in Tanzania.
Compensation and Benefits
We offer comprehensive benefits to support your health and happiness. Your merit-based compensation will reflect your impact, with eligibility for annual raises, bonuses, and stock grants. We are committed to diversity, equity, and inclusion, ensuring our teams design software that supports quality care for all patients.
Qualifications
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
- COVID-19 vaccination
Key skills/competency
- Technical Solutions Engineer
- Problem-solving
- Software Implementation
- Health Systems
- Customer Support
- Troubleshooting
- Project Management
- Epic Software
- Healthcare IT
- Client Relations
Skills & topics
- Technical Solutions Engineer
- Entry Level
- Healthcare Software
- Problem Solving
- Customer Support
- Implementation
- Madison WI
- Epic Systems
- Health IT
- Bachelor's Degree
How to get hired
- Tailor your resume: Highlight academic excellence, problem-solving skills, and any relevant technical or healthcare experience.
- Showcase problem-solving: Emphasize your ability to diagnose, identify, and manage solutions for complex issues in your application.
- Research Epic's culture: Understand their mission to improve healthcare, their focus on innovation, and their unique campus environment.
- Prepare for technical and behavioral questions: Be ready to discuss your technical aptitude and how you handle challenging situations.
- Demonstrate commitment to relocation: Clearly state your willingness and readiness to relocate to Madison, WI.
Technical preparation
Behavioral questions
Frequently asked questions
- What does an Entry-Level Technical Solutions Engineer at Epic do?
- As an Entry-Level Technical Solutions Engineer at Epic, you will tackle complex technical challenges within healthcare software, diagnose issues, develop solutions, and manage their implementation for leading health systems. You'll work with software impacting millions of patients globally.
- What are the educational requirements for the Technical Solutions Engineer role at Epic?
- A Bachelor's degree or greater is required for the Entry-Level Technical Solutions Engineer position at Epic. A history of academic excellence or professional success is also valued.
- Does Epic provide relocation assistance for this role?
- Yes, Epic provides financial relocation assistance for candidates who are hired for the Entry-Level Technical Solutions Engineer position and need to relocate to the Madison, WI area.
- Is this a remote or on-site position?
- The Entry-Level Technical Solutions Engineer position is based on Epic's campus in Madison, WI, and requires relocation to the area. Therefore, it is an on-site role.
- What kind of problems will I solve as a Technical Solutions Engineer at Epic?
- You will solve mission-critical and complex problems that go beyond basic troubleshooting. These issues require in-depth diagnosis, solution identification, and implementation management within critical healthcare systems.
- What is the work environment like at Epic?
- Epic features a uniquely themed campus designed for productivity and comfort. The company also offers restaurant-quality meals at a low cost, providing a unique and supportive work environment.
- Are there opportunities for professional growth at Epic?
- Yes, Epic offers comprehensive benefits, merit-based compensation, annual raises, bonuses, and stock grants. After five years, employees also earn a four-week sabbatical, indicating a commitment to employee growth and well-being.
- What does it mean to be 'eligible to work in the U.S. without visa sponsorship' for this role?
- This means that candidates must already have the legal right to work in the United States and will not require Epic to sponsor a visa for employment for the Entry-Level Technical Solutions Engineer position.
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