Systems Engineer – Client Services (On-Site)
ECI · Houston, TX
- On site
- Full-time
- $90,000 / year
- Houston, TX
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Subject: Interested in the Systems Engineer – Client Services (On-Site) role at ECI
Hi Riley — I came across the Systems Engineer – Client Services (On-Site) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and ECI stood out because…
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Job highlights
- Provide end-user desktop and server support.
- Resolve Level 1 and 2 service tickets.
- Support Windows, Exchange, and Office 365.
- Troubleshoot connectivity and application issues.
- Collaborate with a great IT team.
About the role
Systems Engineer – Client Services (On-Site)
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
This role is onsite daily in Houston, TX.
The Opportunity:
We are seeking an enthusiastic, personable, and qualified Systems Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The Systems Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
What you will do:
- Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
- See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
- Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
- Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
- Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
- Occasional travel to client sites and ECI core Service Region
Support work includes:
- User desktop support – Requests and Incidents
- Effectively escalating to senior IT team members at Moore
- Walking the trading desk floor to assist traders with IT requests/issues
- RCA Work when not on user support tickets
- Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes
Who you are:
- Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
- Excellent prioritization skills and an ability to see the world through the eyes of the customer
- Bachelor’s Degree in Information Technology related system, or 3+ years of equivalent combination of technical experience and education in the following:
- Microsoft Office 365 (O365)
- Microsoft Operating Systems such as Windows Server and Windows 10/11
- Installing and configuring computer hardware operating systems and applications
- Active Directory including account creation, modification and password resets
- Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
- Client VPN setup and troubleshooting
- Understanding of e-mail and spam technologies, and how messaging flows through these systems
- Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
- Hands-on hardware experience with desktops, laptops, and servers
- Familiarity with file system support including permissions, sharing, backups and restores
- Experience with cloud platforms such as Microsoft 365 suite
- Hybrid Cloud
- AD & DCs
- Online Exchange O365 and Onprem Exchange server
- Win10 desktops/laptops
Bonus points if you have:
- Experience with Managed Service Providers (MSP)
- Experience with VM Ware
- Experience with Azure
Compensation and Benefits:
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $90,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
Key skills/competency:
- Systems Engineer
- Client Services
- End-user desktop support
- Windows Server
- Office 365
- Active Directory
- Exchange
- Citrix
- Remote Access
- Troubleshooting
Skills & topics
- Systems Engineer
- Client Services
- Desktop Support
- IT Support
- Windows Server
- Office 365
- Active Directory
- Exchange
- Houston Jobs
- Managed Services
How to get hired
- Tailor your resume: Highlight experience with Windows Server, Office 365, Active Directory, and client support, aligning with ECI's needs.
- Showcase communication skills: Emphasize your ability to explain technical issues to non-technical users in your application and interviews.
- Prepare for technical questions: Be ready to discuss troubleshooting scenarios for common issues like connectivity, email, and workstations.
- Understand ECI's mission: Research ECI's role in financial services and their focus on client success and technology passion.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Systems Engineer at ECI?
- As a Systems Engineer at ECI, your primary responsibilities will include providing end-user desktop support, server administration, and resolving Level 1 and 2 service tickets. You'll manage issues related to Windows, Exchange, Office 365, Active Directory, and connectivity, ensuring client satisfaction.
- What technical skills are most important for this Systems Engineer role at ECI?
- Key technical skills for this Systems Engineer position include strong knowledge of Microsoft Office 365, Windows Server and Desktop OS, Active Directory (user management, password resets), and troubleshooting email/connectivity issues. Experience with remote access tools like Citrix is also valuable.
- Is this Systems Engineer position remote or on-site?
- This Systems Engineer role is an on-site position, requiring daily presence in Houston, TX. This allows for close collaboration with the team and direct support for clients.
- What is the salary range for the Systems Engineer role at ECI?
- The salary range for this Systems Engineer role at ECI is a maximum of $90,000 annually, reflecting the responsibilities and the valuable services provided to clients.
- What kind of company culture can I expect at ECI?
- ECI fosters a culture of connection, focusing on building strong relationships with clients, technology, and employees. They value passion for technology and empowering their global workforce, creating an environment where you can 'Love Your Job' and 'Create Your Future'.
- What benefits does ECI offer to Systems Engineers?
- ECI offers a competitive compensation package including flexible PTO, health benefit eligibility from the first of the month, life insurance, pet insurance, and a 401K plan, supporting your well-being and financial future.
- How important are communication skills for an ECI Systems Engineer?
- Excellent communication skills are crucial for this Systems Engineer role at ECI. You'll need to articulate technical information clearly to non-technical individuals and set client expectations appropriately, ensuring a positive client experience.
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