Associates
Dollar Tree Stores · Everett, WA
- On site
- Full-time
- $41,243 / year
- Everett, WA
Job highlights
- Provide excellent customer service and manage transactions.
- Maintain store stock, appearance, and security.
- Receive merchandise and assist with truck unloading.
- Ensure a positive and respectful store environment.
- Lift up to 50 lbs; requires physical activity.
About the role
Customer Service Associate at Dollar Tree Stores
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned*
Skills and Experience:
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
Equal Opportunity Employer Statement:
We are an equal opportunity employer and are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Key skills/competency
- Customer Service
- Retail Operations
- Cash Handling
- Merchandising
- Inventory Management
- Stocking
- Teamwork
- Problem Solving
- Communication
- Cleanliness Standards
Skills & topics
- Customer Service Associate
- Retail Associate
- Cashier
- Sales Associate
- Stock Associate
- Customer Service
- Retail
- Sales
- Inventory
- Merchandising
How to get hired
- Tailor your resume: Highlight customer service, retail experience, and physical ability.
- Apply online: Submit your application through the Dollar Tree careers portal.
- Prepare for the interview: Be ready to discuss customer interactions and problem-solving.
- Showcase your skills: Emphasize communication, organization, and a positive attitude.
- Highlight flexibility: Mention willingness to perform various duties as needed.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the basic requirements to apply for a Customer Service Associate role at Dollar Tree Stores?
- To apply for a Customer Service Associate position at Dollar Tree Stores, you typically need a high school diploma or equivalent. Previous retail or customer-facing experience is highly preferred. You must also be able to meet the physical demands of the role, including lifting up to 50 lbs and performing tasks like walking, standing, and stooping.
- What kind of customer service skills are Dollar Tree Stores looking for in a Customer Service Associate?
- Dollar Tree Stores seeks candidates with excellent customer service and relationship management skills. This includes the ability to assist customers with questions and recommendations, maintain a positive and friendly demeanor, and ensure a respectful environment for all shoppers and staff.
- Does Dollar Tree Stores offer benefits for part-time Customer Service Associates?
- Yes, Dollar Tree Stores offers a variety of rewards that support health, wealth, and mental well-being. Benefits can include medical, dental, and vision insurance, an Employee Assistance Program, retirement plans, and educational assistance, even for part-time roles.
- What are the physical demands of a Customer Service Associate at Dollar Tree Stores?
- The role of a Customer Service Associate at Dollar Tree Stores requires the ability to lift between 30 and 50 lbs. from floor to above shoulder height. It also involves frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting to manage merchandise and maintain the store.
- How can I best prepare my resume for a Customer Service Associate application at Dollar Tree?
- When preparing your resume for a Customer Service Associate role at Dollar Tree, focus on quantifiable achievements in customer service, sales transactions, and stock management. Highlight any experience with cash registers, inventory control, and maintaining store cleanliness. Emphasize your problem-solving and communication skills, and include any relevant certifications or training.
- Is there an age requirement for the Customer Service Associate position at Dollar Tree?
- While generally applicants must be 18 or older, Dollar Tree notes that in accordance with local laws in specific states (AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY), minors may be eligible for certain roles. It's best to check the specific requirements for the location you're applying to.
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