Senior Consultant, Account Services Management
Dell Technologies · Austin, TX
- Hybrid
- Full-time
- $120,000 / year
- Austin, TX
Job highlights
- Lead AI server support initiatives.
- Develop AI server operational playbooks.
- Orchestrate activities across AI server pipeline.
- Manage high-value customer deals.
- Ensure seamless end-to-end operations.
About the role
Senior Consultant, Account Services Management
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Customer Delivery Executive - Solutions Support as a Service (PowerEdge XE)
Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Dallas Fort Worth, Texas.
What you’ll achieve
The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.
Key skills/competency
- Account Management
- Customer Relationship Management
- Technical Support
- IT Services
- Project Management
- Problem-Solving
- Communication
- Client Services
- Dell Technologies
- PowerEdge Servers
Skills & topics
- Senior Consultant
- Account Services Management
- Customer Delivery Executive
- Technical Support
- AI Servers
- PowerEdge
- IT Services
- Client Services
- Dell Technologies
- Server Support
How to get hired
- Tailor your resume: Highlight experience in account management, technical support, and AI server technologies relevant to Dell's needs.
- Showcase Dell alignment: Emphasize your ability to drive customer success and manage complex technical solutions, aligning with Dell's service ethos.
- Prepare for technical questions: Be ready to discuss your experience with PowerEdge servers and AI infrastructure support, demonstrating deep technical understanding.
- Demonstrate problem-solving skills: Articulate how you've managed critical issues and developed operational improvements in previous roles, showcasing your analytical capabilities.
- Research Dell's culture: Understand their commitment to innovation and customer service to articulate your fit during the interview process.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Senior Consultant, Account Services Management role at Dell Technologies?
- The Senior Consultant, Account Services Management role at Dell Technologies focuses on leading critical initiatives for AI Server Support, including the AI Server Support Launch Team and developing the AI Server Operational Tiger Team Playbook.
- What specific Dell Technologies products will this role support?
- This role will specifically support PowerEdge XE servers, with a focus on AI server technologies.
- What are the key responsibilities of a Customer Delivery Executive in this position?
- Key responsibilities include orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for customers and internal stakeholders.
- Is this role remote or on-site?
- The job description indicates the role is for supporting PowerEdge XE servers in Dallas Fort Worth, Texas, suggesting an on-site or hybrid arrangement within that region.
- What kind of impact can I expect to make in this Senior Consultant role at Dell?
- You will make a profound social impact by leading critical AI server support initiatives, directly influencing customer success and the operational excellence of Dell's advanced server solutions.
- What technical skills are most important for this position?
- Key technical skills include experience with AI server technologies, PowerEdge servers, remote diagnostic support, and understanding of server installation, operation, and configuration.
- How does Dell Technologies approach customer service in technical support roles?
- Dell Technologies emphasizes world-class service, providing support via phone, email, online, and social media, with a focus on complex problem-solving and remote diagnostic technical support.