Customer Service Representative (Part-Time)
Dayton Freight Lines, Inc. · Lakeville, MN
- On site
- Part-time
- $40,000 / year
- Lakeville, MN
Job highlights
- Handle customer inquiries and requests.
- Assist Service Center Manager and drivers.
- Prepare shipping documents and maintain communication.
- Utilize Microsoft Office and strong keyboarding.
- Work in a fast-paced, professional environment.
About the role
Customer Service Representative
Overview
- Shift Available: 4:00 PM - 9:00 PM
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
Responsibilities
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
- Assist the Service Center Manager
- Take and deliver messages for the Service Center Manager and Account Managers
- Provide assistance to Drivers
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
May Be Asked To Assist With
- Payroll
- Data entry
- Freight reports
- Driver collect reports
- Billing and filling
Qualifications
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
- Legally eligible to work in the United States
- Must be at least 18 years of age
- Fluent in English
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
- 401(k) plan, Company Match
Physical Demands
This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key skills/competency
- Customer Service
- Communication Skills
- Microsoft Office Proficiency
- Attention to Detail
- Fast-Paced Environment
- Phone Handling
- Data Entry
- Problem Solving
- Administrative Support
- Freight Operations
Skills & topics
- Customer Service Representative
- Customer Service
- Communication
- Microsoft Office
- Attention to Detail
- Phone Support
- Data Entry
- Logistics
- Part-Time
- Administrative Support
How to get hired
- Tailor your resume: Highlight customer service, Microsoft Office, and fast-paced environment experience.
- Emphasize communication skills: Showcase your ability to handle high-volume calls and detailed tasks.
- Prepare for interviews: Be ready to discuss problem-solving and customer interaction scenarios.
- Demonstrate attention to detail: Provide examples of accuracy in previous roles, especially with data.
- Express enthusiasm for the company: Research Dayton Freight Lines and its values.
Technical preparation
Master Microsoft Office Suite basics.,Practice typing speed and accuracy.,Familiarize with CRM software if possible.,Review common freight industry terms.
Behavioral questions
Describe a time you handled difficult customer.,How do you prioritize tasks in busy environment?,Share an example of exceptional customer service.,How do you ensure accuracy in your work?
Frequently asked questions
- What are the typical working hours for a Customer Service Representative at Dayton Freight Lines?
- The available shift for this Customer Service Representative role is from 4:00 PM to 9:00 PM, Monday through Friday. This part-time schedule is designed to accommodate various needs while ensuring comprehensive customer support during these hours.
- What is the pay like for a Customer Service Representative at Dayton Freight Lines?
- Dayton Freight Lines offers competitive weekly pay for its Customer Service Representatives. While specific rates vary, the company is known for its consistent and reliable compensation structure.
- Are there opportunities for career growth at Dayton Freight Lines for a Customer Service Representative?
- Yes, Dayton Freight Lines emphasizes quick advancement and offers a customized training program. This means there are clear paths for growth within the organization for dedicated employees in customer service roles.
- What benefits does Dayton Freight Lines offer its Customer Service Representatives?
- Dayton Freight Lines provides a comprehensive benefits package including health, dental, vision, AD&D, and a 401(k) plan with company match. Employees also receive paid holidays, vacation, and personal days.
- What qualifications are essential for the Customer Service Representative position at Dayton Freight Lines?
- Essential qualifications include proficiency in Microsoft Office, excellent keyboarding skills, experience in a fast-paced environment with high attention to detail, and the ability to manage a high volume of phone calls. Strong communication and customer service skills are also crucial.
- Is there any physical requirement for the Customer Service Representative role at Dayton Freight Lines?
- The role involves standard administrative and clerical tasks, which may include sitting, standing, walking, light lifting, and reaching. Occasional entry into dock or trailer areas may be necessary. Reasonable accommodations are available for individuals with disabilities.
- How does Dayton Freight Lines support its employees in this Customer Service Representative role?
- Dayton Freight Lines fosters a professional, positive, and people-centered work environment with modern facilities. They provide a customized training program to ensure employees are well-equipped for their roles.
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