Service Administrator - Level III
Cummins Inc. · Forest Park, GA
- On site
- Full-time
- $84,000 / year
- Forest Park, GA
Job highlights
- Primary customer contact, building strong relationships.
- Manage work orders, quotes, and repair plans.
- Ensure accurate invoicing and warranty processing.
- Utilize diagnostic and electronic service tools.
- Adhere to safety and environmental policies.
About the role
Service Administrator - Level III
Cummins Inc. is seeking a talented Service Administrator to join our sales and service department in Forest Park, GA. In this role, you will serve as the primary point of contact for customers, manage work orders, and ensure accurate invoicing and warranty processing.
Key Impact Areas:
- Serve as the primary point of contact with customers via phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer needs, gather pertinent information, provide quotes, develop claims, prepare repair plans, and provide status updates on repair work.
- Create complex work orders, including diagnostic plans and repair plans, by determining repair duration based on parts and labor availability. Review plans with the Service Supervisor/Team Lead before customer contact.
- Review work orders for accuracy in invoicing and warranty.
- Complete required training in a timely manner.
- Adhere to all relevant Health, Safety & Environmental policies, procedures, and legislation, reporting any issues or incidents to your supervisor.
Key Responsibilities:
- Serve as the first point of contact with customers (phone or branch), fostering positive relationships.
- Assess customer needs and gather necessary information.
- Create basic work orders in appropriate systems.
- Provide status updates to customers as requested.
Competencies:
- Financial acumen
- Effective communication
- Customer focus
- Directs work
- Instills trust
- Manages conflict
- Diagnostics Application
- Electronic Service Tool Application
- Service Documentation
- Technical Escalation
- Warranty Process
- Values differences
Education, Licenses, Certifications:
High school diploma or equivalent experience.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience. Primarily assist with daily operations in field service power generation, including quoting and invoicing jobs, and communicating with customers to gather information for effective quoting.
Key skills/competency:
- Service Administrator
- Customer Service
- Work Order Management
- Quoting
- Invoicing
- Warranty Processing
- Financial Acumen
- Communication
- Problem Solving
- Technical Escalation
Skills & topics
- Service Administrator
- Customer Service
- Work Order Management
- Quoting
- Invoicing
- Warranty
- Cummins
- Forest Park, GA
- Administrative Support
- Power Generation Service
How to get hired
- Tailor your resume: Highlight experience in customer service, work order management, quoting, and invoicing relevant to Cummins' needs.
- Showcase financial acumen: Emphasize any experience interpreting financial indicators or managing claims and warranties.
- Demonstrate communication skills: Provide examples of building customer relationships and effectively conveying information.
- Prepare for interviews: Be ready to discuss how you handle customer needs, manage conflict, and utilize service documentation tools.
Technical preparation
Practice creating detailed work orders.,Familiarize with diagnostic and service tools.,Understand warranty claim procedures.,Review financial reporting basics.
Behavioral questions
Describe a time you built customer trust.,How do you handle conflicting customer demands?,Share an experience managing multiple priorities.,How do you ensure accuracy in your work?
Frequently asked questions
- What are the key responsibilities of a Service Administrator at Cummins in Forest Park, GA?
- As a Service Administrator at Cummins, you will be the main point of contact for customers, responsible for identifying their needs, providing quotes, creating work orders, and ensuring accurate invoicing and warranty processing. You'll also manage repair plans and provide status updates.
- What qualifications are needed for the Service Administrator role at Cummins?
- A high school diploma or equivalent is required. Significant relevant work experience or specialized skills gained through education or training are also necessary. Experience in field service power generation, quoting, and customer communication is particularly valuable.
- What are the salary expectations for a Service Administrator at Cummins?
- The Service Administrator position at Cummins offers a competitive hourly wage, with a range from $27.31 to $40.96 per hour, reflecting the experience and skills required for this role.
- Does Cummins offer relocation assistance for this Service Administrator position?
- Yes, Cummins provides a relocation package for this Service Administrator role, which may be beneficial for candidates looking to move to the Forest Park, GA area.
- What competencies are important for a Service Administrator at Cummins?
- Key competencies for this role include financial acumen, effective communication, customer focus, the ability to direct work, instill trust, manage conflict, and proficiency in diagnostics, electronic service tools, service documentation, technical escalation, and warranty processes.
Similar roles
Open positions we recommend based on this role.