
Manager, Delivery
Conduent · Plano, TX
- On site
- Full-time
- $75,000 / year
- Plano, TX
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Subject: Interested in the Manager, Delivery role at Conduent
Hi Taylor — I came across the Manager, Delivery opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Conduent stood out because…
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Job highlights
- Manage print and insert operations across three shifts.
- Ensure operational performance meets KPIs.
- Lead and develop supervisors and employees.
- Drive continuous improvement initiatives.
- Manage client relationships and inventory.
About the role
Manager, Delivery - 1st Shift (Manages 3 Shifts)-ONSITE
Job Overview
Oversee production teams and processes to ensure Print and Insert operations are executed accurately and on time in accordance with Service Level Agreements (SLAs). Ensure staffing levels and operational performance meet established KPIs for SLA, Quality, and Financial targets. This role manages production activities across three shifts and provides leadership, escalation support, and operational oversight.
Responsibilities:
- Serve as the primary escalation point for production, quality, and SLA issues across all three shifts.
- Provide backup coverage for Shift Supervisors and the Site Leader as required.
- Coach and develop front-line Supervisors, Leads, and employees to improve performance, quality, and engagement.
- Communicate process changes, business updates, and operational priorities to the team.
- Identify, recommend, and implement approved continuous improvement initiatives, tracking results and effectiveness.
- Review operational performance metrics and drive corrective actions and improvements.
- Actively assess opportunities for efficiency improvements and cross-training within and across shifts.
- Partner with Shift Supervisors to reduce waste and improve expense margins.
- Manage client inventory, including ordering materials and supplies, maintaining 30 days or less of on-hand inventory in the warehouse.
- Manage and ensure completion of vendor preventive maintenance schedules.
- Participate in client calls and meetings to support regular business updates.
- Manage complex customer relationships using service improvement tools and methodologies.
- Maintain direct ownership of transactional processes (printing and inserting), including allocating work-in-process to maximize productivity and quality.
- Oversee shift operations, including managing delays, equipment breakdowns, and resolving production or quality issues.
- Provide guidance, feedback, and development support to Team Leaders and Operations staff.
- Foster a highly engaged work environment through effective teamwork and leadership behaviors.
- Ensure compliance with all client and Conduent policies, procedures, audit requirements, and security standards.
- Schedule and conduct performance feedback and counseling sessions with associates.
- Adapt quickly and effectively to changing priorities and operational demands.
- Perform additional duties as assigned by management.
Requirements:
- Minimum of 2 years of supervisory or leadership experience in an operational environment.
- Demonstrated ability to lead, direct, and motivate staff.
- Strong leadership competencies, including planning, organization, problem-solving, conflict resolution, analysis, and team building.
- Sound decision-making skills.
- Excellent verbal communication skills.
- Proficient in Microsoft Office applications.
- Ability to multitask while maintaining strong attention to detail.
Work Relationships:
- Works closely with all Print and Mail Production team members.
- Maintains strong working relationships with site management and Client Advocates.
- Reports directly to the Senior Manager.
Key skills/competency
- Operations Management
- Team Leadership
- Production Oversight
- Client Relationship Management
- Process Improvement
- Performance Metrics (KPIs)
- Inventory Management
- Escalation Management
- Supervisory Skills
- Workforce Planning
Skills & topics
- Delivery Manager
- Operations Management
- Team Leadership
- Production
- Print and Insert
- SLAs
- KPIs
- Continuous Improvement
- Client Relations
- Supervisory Experience
- Operational Environment
- Microsoft Office
- Communication Skills
- Problem-Solving
- Team Building
- Conflict Resolution
- Planning
- Organization
- Decision Making
How to get hired
- Tailor your resume: Highlight your 2+ years of operational leadership and supervisory experience, emphasizing problem-solving and team-building skills.
- Showcase leadership: Quantify your achievements in improving performance, quality, and efficiency in previous operational roles.
- Address requirements: Ensure your application clearly demonstrates proficiency in Microsoft Office and strong communication skills for client interactions.
- Prepare for interviews: Be ready to discuss how you manage complex customer relationships and drive corrective actions for operational issues.
- Understand the role: Familiarize yourself with Conduent's mission and values to align your responses with their culture of valuing individuality and exceptional outcomes.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the estimated salary range for the Delivery Manager role at Conduent?
- The estimated salary range for the Delivery Manager position at Conduent is between $70,000 and $75,000 annually. However, actual salaries can vary based on factors such as location, experience, and performance. This role may also be eligible for a bonus or incentive based on business needs.
- What are the key responsibilities of a Delivery Manager at Conduent?
- As a Delivery Manager at Conduent, you will oversee production teams for Print and Insert operations, ensuring accuracy and timeliness according to SLAs. Key responsibilities include serving as an escalation point, coaching supervisors and employees, implementing continuous improvement initiatives, managing client inventory, and fostering an engaged work environment.
- What experience is required to be considered for the Delivery Manager position?
- To be considered for the Delivery Manager role, you need a minimum of 2 years of supervisory or leadership experience in an operational environment. Demonstrated abilities in leading, directing, motivating staff, strong leadership competencies, and sound decision-making skills are essential.
- Is the Delivery Manager role at Conduent remote, hybrid, or on-site?
- The Delivery Manager position is an on-site role. The job description specifies 'ONSITE' and that the role manages three shifts, indicating a physical presence is required at the Conduent facility.
- What benefits does Conduent offer to its employees for this Delivery Manager role?
- Conduent provides a comprehensive benefits package for this role, including health and welfare benefits that start on the first day of employment, a retirement savings plan, employee discounts, career growth opportunities, paid training, and attractive paid time off packages.
- How does Conduent support career growth for its Delivery Managers?
- Conduent supports career growth through various opportunities across its global footprint, with a vast portfolio of businesses. They provide access to award-winning learning platforms and opportunities to advance your career, encouraging associates to grow personally and professionally.
- What kind of work environment can I expect as a Delivery Manager at Conduent?
- You can expect a great work environment at Conduent, recognized for its award-winning culture and diversity efforts. They foster a culture where individuality is noticed and valued, and associates are encouraged to bring their authentic selves to work, grow, and make a difference.
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