Manager Global Implementation Services - US Based Remote
Compass International Holdings · United States
- Hybrid
- Full-time
- $110,000 / year
- United States
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Manager Global Implementation Services - US Based Remote
Compass International Holdings · United States
Taylor Morgan
Hiring Manager · h•••••@oracle.com
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Not recommended alone — most applicants never hear back.
Job highlights
- Lead client onboarding and expansion projects.
- Ensure seamless project execution and client satisfaction.
- Drive operational excellence and continuous improvement.
- Partner with global cross-functional teams.
- Leverage technology for process optimization.
About the role
Implementation Project Manager
Compass International Holdings is seeking an Implementation Project Manager to lead client onboarding and service expansion projects. This role focuses on ensuring seamless execution, operational readiness, and an exceptional client experience, with a key objective of accelerating cash flow for the organization.
How You’ll Make an Impact
As an Implementation Project Manager, you will partner with internal and external stakeholders to lead client onboarding and service expansion initiatives. You will leverage project management expertise, operational excellence, technology, and innovation to deliver scalable business outcomes and exceptional client experiences.
Project Leadership & Client Delivery
- Lead end-to-end implementation and transition projects for new and existing clients, ensuring successful delivery within scope, timeline, quality, and operational readiness expectations.
- Develop and manage project plans, governance structures, milestones, communications, risks, dependencies, and escalation pathways.
- Serve as the primary implementation contact, fostering trusted client relationships through consultative engagement, proactive communication, and stakeholder alignment.
- Translate client goals and business requirements into actionable implementation strategies and operational solutions.
- Facilitate project meetings, steering committee updates, and cross-functional stakeholder collaboration sessions across global teams.
- Manage implementation lifecycle activities including discovery, solution design, configuration, testing, training, launch, and hyper care support.
Operational Excellence, Innovation & Continuous Improvement
- Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience.
- Leverage automation, AI-enabled tools, workflow optimization, and data insights to streamline processes and improve business outcomes.
- Identify and mitigate implementation risks, operational gaps, and dependencies while maintaining compliance, process integrity, and documentation standards.
- Contribute to standardized methodologies, governance practices, templates, and modern project delivery techniques that improve consistency and effectiveness.
- Promote a proactive, solutions-oriented mindset by anticipating challenges, driving innovation, and challenging legacy approaches.
Cross-Functional Partnership & Organizational Impact
- Partner closely with Client Success, Customer Success, Finance, Legal, Product & Technology, and Supply Chain Management teams to ensure implementation alignment and readiness.
- Coordinate global workstreams and manage competing priorities across diverse stakeholder groups and evolving business needs.
- Support organizational change management through communication, training, transition planning, and adoption strategies.
- Contribute implementation expertise to client/prospect presentations, solution discussions, and RFP business growth opportunities.
- Share lessons learned and implementation insights to elevate team performance, strengthen best practices, and support strategic growth initiatives.
Who You Are:
- Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.
- Strong communicator with the ability to influence stakeholders at all levels.
- Detail-oriented with a focus on accuracy and compliance.
- Comfortable working across global time zones and adaptable to diverse cultural environments.
- Tech-savvy and eager to leverage automation for process improvement.
Experience You Need:
- Bachelor’s degree.
- 3+ years of experience in client-focused, operational or project management roles.
- Proficiency with project management, workflow automation, and collaboration tools (e.g., Monday.com), along with Microsoft Office Suite, Power BI, and other digital productivity platforms.
- Formal certifications such as PMP, Lean Six Sigma, Agile, or change management credentials are considered a strong asset but are not required.
- Familiarity with integration protocols (API, SFTP, EDI) and global mobility processes is a plus.
Key skills/competency
- Project Management
- Client Onboarding
- Implementation Strategy
- Operational Excellence
- Stakeholder Management
- Risk Mitigation
- Process Improvement
- Cross-Functional Collaboration
- Change Management
- Automation Tools
Skills & topics
- Implementation Project Manager
- Project Management
- Client Onboarding
- Service Expansion
- Global Implementation
- Operational Excellence
- Process Improvement
- Stakeholder Management
- Remote Work
- Tech Savvy
How to get hired
- Tailor your resume: Highlight your project management, client-facing, and operational experience. Quantify achievements using data.
- Showcase relevant skills: Emphasize proficiency in project management tools, automation, and cross-functional collaboration.
- Address requirements: Clearly demonstrate your Bachelor's degree and 3+ years of experience in client-focused roles.
- Highlight adaptability: Mention experience with global teams and diverse cultural environments.
- Prepare for interviews: Be ready to discuss your approach to client management, problem-solving, and continuous improvement.
Technical preparation
Master project management software like Monday.com.,Familiarize yourself with Power BI and MS Office.,Understand integration protocols (API, SFTP, EDI).,Practice using automation and workflow tools.
Behavioral questions
Describe a complex client implementation you led.,How do you handle conflicting stakeholder priorities?,Tell me about a process you improved with automation.,How do you ensure client satisfaction during transitions?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the key responsibilities for an Implementation Project Manager at Compass International Holdings?
- The Implementation Project Manager at Compass International Holdings is responsible for leading client onboarding and service expansion projects from start to finish. This includes developing project plans, managing stakeholder relationships, ensuring operational readiness, and driving continuous improvement initiatives using technology and automation.
- What experience is required to be considered for the Implementation Project Manager role?
- Candidates need a Bachelor's degree and at least 3 years of experience in client-focused, operational, or project management roles. Proficiency with project management and collaboration tools, Microsoft Office Suite, and Power BI is essential. Familiarity with integration protocols is a plus.
- Is this a remote position for an Implementation Project Manager at Compass International Holdings?
- Yes, the job description states that this Implementation Project Manager role is US-based remote. This allows for flexibility while maintaining a strong connection with the team and clients.
- What are the key personal attributes sought for this Implementation Project Manager position?
- Compass International Holdings is looking for individuals who are highly organized, proactive, strong communicators, detail-oriented, and adaptable. Being tech-savvy and eager to leverage automation for process improvement is also highly valued.
- Are certifications like PMP or Lean Six Sigma mandatory for the Implementation Project Manager role?
- While formal certifications such as PMP, Lean Six Sigma, Agile, or change management credentials are considered a strong asset for the Implementation Project Manager position, they are not strictly required. Demonstrated experience and skills are prioritized.
- How does the Implementation Project Manager contribute to the company's growth at Compass International Holdings?
- The Implementation Project Manager contributes to growth by ensuring successful client onboarding and service expansion, which directly accelerates cash flow. They also contribute expertise to client presentations and RFP responses, supporting new business opportunities.
- What kind of projects will an Implementation Project Manager at Compass International Holdings typically manage?
- An Implementation Project Manager will manage a range of projects including end-to-end implementations and transitions for both new and existing clients. These projects cover the entire lifecycle from discovery and design through to launch and post-launch support.