Senior Product Manager, Intake

About Clio

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Clio is more than just a tech company–we are a pioneer in legal technology with a mission to transform the legal experience for all. We empower legal professionals with innovative solutions that make legal work more efficient, seamless, and effective, contributing to increased access to justice.

About the Role

Clio is transforming client intake, marketing, and growth strategies for law firms with Clio Grow. Our vision for Clio Grow is to become the best CRM platform for Legal. We are seeking a passionate and driven Senior Product Manager to join our Clio Grow team and help shape the future of how law firms attract, retain, and engage clients. Attracting new and returning clients is essential to running a successful law practice. As a Senior Product Manager for Clio Grow, you will play a pivotal role in shaping the vision, strategy, and execution of the product roadmap, with a focus on enhancing Clio Grow’s client intake (e.g. screening leads, booking consultations, etc.). You will lead the development of AI tools that empower law firms to capture leads, screen them for firm fit and book them for consultations. This role requires a deep understanding of customer needs, close collaboration with cross-functional teams, and a commitment to driving measurable impact for law firms of all sizes. Your proven product management skills will be critical to shaping the trajectory of new products and features, as well as driving integrations with external products and partners. You will be responsible for ensuring the product evolves to meet the needs of legal professionals, maintaining its competitive edge while delivering meaningful value to our customers and their clients.

What You'll Work On

• Product Leadership: Drive successful outputs and outcomes in your product area. Working from the overarching strategy set by your Director, develop a roadmap in conjunction with your peers that moves our business forward and evangelize this throughout the company.
• Drive AI-Powered Innovation: Use your domain expertise to envision how AI-driven automation can radically simplify how lawyers intake new clients from first outreach to signed agreements.
• Champion Product-Led Growth: Lead with intuitive onboarding and automation solutions to make getting started and managing leads "dramatically easier," thereby driving user adoption and business growth.
• Strategy and Prioritization: Drive customer and market research, identify opportunities, develop unbiased business cases, and determine priorities that will help Clio best deliver on our mission and against our annual OKRs. Build conviction in the initiatives you choose to invest in and be willing to pivot when priorities change or new information comes to light.
• Cross-Functional Leadership: Ship and launch features end-to-end, collaborating with cross-functional teams like Development, Product Design, Marketing, Sales, and Support.

What You Bring

• Prior Experience in Legal or Legal tech: A background as a practicing lawyer, in a legal operations role or building AI-powered technology solutions is a significant asset. You should have a clear understanding of legal document standards, discovery processes, and litigation workflows.
• Product Management Acumen: At least 6 years of product management experience in a SaaS or B2B software environment. This includes a proven track record of owning and shipping mission-critical products at scale.
• Experience with AI-Driven Products: Proven experience building or managing AI-driven products, with a strong understanding of how to leverage machine learning capabilities to solve real user problems.
• Execution and Ownership: You are an outcomes-obsessed leader with a proven ability to make things happen, owning products throughout their lifecycle.
• Strategic & Data-Driven Thinking: You are a visionary who uses both qualitative and quantitative data to drive product strategy, defining requirements and measuring impact. You are comfortable with ambiguity and have a strong track record of making decisions under uncertainty.
• Customer-Focused Mindset: Keeps the customer at the center of decision-making, delivering high-impact features that users love while bringing curiosity and a willingness to learn what drives their needs.
• Collaborative, Detail-Oriented: Partners effectively with Product, Design, and Engineering teams, ensuring requirements are clear and aligned with product vision while managing multiple priorities without compromising quality or timelines.
• Strong Communicator: Communicates effectively with cross-functional teams and stakeholders, with the humility to seek guidance and adapt in a fast-paced environment.

Product at Clio

Our market opportunity is rare in its scale and powered by a strong business model, Silicon Valley based investors and advisors and a product management team which is global and world-class. Clio is growing rapidly with massive growth opportunities for Product Managers. Speaking of product at Clio… we’ve worked hard to develop an excellent product management culture with empowered PMs who are highly regarded and influential within the organization. Our team is composed of seasoned professionals from a diverse set of product backgrounds. Clio invests heavily in developing Product Managers, growing leaders and in the broader Product communities in which we operate. We pride ourselves on being ‘human and high performing’ and creating a workplace where you can be challenged, supported and bring your whole self to work. This role is a backfill for an existing position.

Total Rewards

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $137,500 to $161,800 to $186,100 CAD. There are a separate set of salary bands for other regions based on local currency. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers. We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Key skills/competency

• Product Management
• AI-Driven Products
• SaaS
• B2B Software
• Client Intake
• Legal Tech
• Roadmap Development
• Cross-Functional Leadership
• Customer Research
• Product Strategy