Senior Network Support Engineer | ThousandEyes Federal
Cisco · Santa Monica, CA
- On site
- Full-time
- $200,700 / year
- Santa Monica, CA
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Subject: Interested in the Senior Network Support Engineer | ThousandEyes Federal role at Cisco
Hi Alex — I came across the Senior Network Support Engineer | ThousandEyes Federal opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Cisco stood out because…
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Job highlights
- Provide expert network support for complex issues.
- Lead critical network outage resolutions.
- Advocate for customer needs to engineering.
- Mentor junior engineers in network diagnostics.
- Automate troubleshooting with Python scripting.
About the role
About Cisco ThousandEyes
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver detailed digital experiences across every network—even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate network performance issues before they impact end-user experiences.
About The Role
Have you ever wondered how the Internet works under the hood? At ThousandEyes, we spend every day helping our customers navigate the complexities of Internet-based service delivery. As a Senior Network Support Engineer, you will be the primary technical advocate for our customers. You will employ your deep networking expertise to analyze complex traffic patterns, diagnose routing anomalies, and deliver actionable insights. Whether you are troubleshooting BGP route leaks, analyzing packet captures, or optimizing end-to-end connectivity, you will be the "smoking gun" investigator that saves our customers hours of downtime.
Note: As part of this role, you will be responsible for maintaining services in a FedRAMP-compliant environment and must be a U.S. Person (U.S. citizen). This position may perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.
What You’ll Do
- Provide expert-level support for complex network performance issues, including BGP, OSPF, DNS, TCP/IP, and application-layer connectivity.
- Lead the resolution of high-impact, critical network outages by performing deep-dive analysis of telemetry data and packet captures.
- Partner with Engineering and Product teams to translate customer network challenges into product improvements and roadmap features.
- Act as a technical subject matter expert (SME) to mentor junior engineers on advanced network diagnostics and troubleshooting methodologies.
- Use Python or other automation tools to streamline troubleshooting workflows and improve serviceability.
- Create high-quality user documentation, white papers, and training materials that help customers understand complex network behaviors.
- Represent the support organization in high-stakes customer engagements and internal product strategy meetings.
Qualifications
- 5–8+ years in a senior network support, network engineering, or technical operations role.
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field (or equivalent practical experience).
- A "customer-first" attitude with a passion for solving the "unsolvable" network problems.
- Deep understanding of networking protocols (BGP, MPLS, VPN, DNS, HTTP/S, TLS).
- Expert-level certifications (e.g., CCIE, CCNP, or equivalent) are highly preferred.
- Demonstrable ability to interpret complex data sets, logs, and packet captures to drive data-driven decisions.
- Proficiency in scripting (Python, Bash) or network programmability (APIs, Ansible, Terraform) to automate diagnostic tasks.
- Exceptional ability to explain complex technical concepts to both technical and non-technical stakeholders.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Compensation and Benefits
The starting salary range for this position is $158,200.00 to $200,700.00 USD annually, not including incentive compensation, equity, or benefits. Individual pay is determined by hiring location, market conditions, skillset, experience, qualifications, education, certifications, and training. The full salary range for certain locations is listed below.
- New York City Metro Area: $158,200.00 - $241,700.00
- Non-Metro New York State & Washington State: $140,600.00 - $241,800.00
U.S. employees are offered benefits including medical, dental, and vision insurance, a 401(k) plan with Cisco matching, paid parental leave, disability coverage, and basic life insurance. Employees may be eligible for restricted stock units. Employees are eligible for paid time away, including paid holidays, personal wellness days, vacation time, sick time, and volunteer days.
For non-sales roles, employees are eligible to earn annual bonuses. Sales roles may earn performance-based incentive pay on top of base salary.
Key skills/competency
- Network Support
- Network Engineering
- Technical Operations
- BGP
- OSPF
- DNS
- TCP/IP
- Packet Capture Analysis
- Python Scripting
- Network Troubleshooting
Skills & topics
- Senior Network Support Engineer
- Network Support
- Network Engineering
- Technical Operations
- BGP
- OSPF
- DNS
- TCP/IP
- Packet Capture
- Python Scripting
- Network Troubleshooting
- FedRAMP
- Cisco
- ThousandEyes
- Federal
How to get hired
- Research Cisco ThousandEyes: Understand their Digital Experience Assurance platform and mission to solve complex network problems.
- Tailor Your Resume: Highlight 5-8+ years of senior network support or engineering experience, BGP, DNS, TCP/IP expertise, and Python scripting skills.
- Showcase Customer Focus: Emphasize your "customer-first" attitude and passion for solving difficult network challenges in your application.
- Prepare for Technical Interviews: Be ready to discuss deep-dive analysis of telemetry data, packet captures, and troubleshooting methodologies.
- Highlight Certifications: If you have expert-level certifications like CCIE or CCNP, be sure to list them prominently.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key networking protocols a Senior Network Support Engineer at Cisco ThousandEyes should know?
- As a Senior Network Support Engineer at Cisco ThousandEyes, you should have a deep understanding of networking protocols including BGP, OSPF, DNS, TCP/IP, MPLS, VPN, HTTP/S, and TLS. Expertise in these areas is crucial for diagnosing and resolving complex network performance issues.
- Is this Senior Network Support Engineer role remote or on-site at Cisco ThousandEyes?
- While the job description emphasizes that the role may perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil, it does not explicitly state if the role is remote or on-site. However, the nature of sensitive government work often implies on-site or hybrid arrangements. Further clarification would be needed regarding the specific work arrangement for this Senior Network Support Engineer position.
- What specific technical skills are required for the Senior Network Support Engineer position at Cisco?
- The role requires 5-8+ years of experience in network support or engineering, a strong understanding of networking protocols (BGP, OSPF, DNS, TCP/IP, MPLS, VPN, HTTP/S, TLS), and the ability to analyze complex data sets, logs, and packet captures. Proficiency in Python or other automation tools for troubleshooting, along with strong communication skills to explain technical concepts, is also essential for this Senior Network Support Engineer role.
- Are there any citizenship or location requirements for the Senior Network Support Engineer role at Cisco ThousandEyes Federal?
- Yes, this role requires the candidate to be a U.S. Person (U.S. citizen) due to maintaining services in a FedRAMP-compliant environment. The position may also require work to be performed on U.S. soil.
- What is the expected salary range for a Senior Network Support Engineer at Cisco?
- The starting salary range for this position is $158,200.00 to $200,700.00 USD annually, not including incentive compensation, equity, or benefits. Specific salary within this range will depend on factors like hiring location and candidate qualifications.
- What are the benefits offered to a Senior Network Support Engineer at Cisco?
- Cisco offers a comprehensive benefits package for U.S. employees, including medical, dental, and vision insurance, a 401(k) plan with matching contributions, paid parental leave, disability coverage, and basic life insurance. Employees may also be eligible for restricted stock units and various paid time off programs.