Business Support Associate
Capstone Mechanical, LLC · United States
- Hybrid
- Full-time
- $65,000 / year
- United States
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Subject: Interested in the Business Support Associate role at Capstone Mechanical, LLC
Hi Dana — I came across the Business Support Associate opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Capstone Mechanical, LLC stood out because…
✎ Personalized to your résumé after sign-up.
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
Job highlights
- Support remote team operations and client success.
- Lead initiatives, improve workflows, and analyze results.
- Coordinate communication between clients and technicians.
- Requires customer focus, organization, and leadership.
- Offers growth, benefits, and remote flexibility.
About the role
Business Support Associate - Remote
Join Capstone Mechanical as a Business Support Associate (BSA) and grow your career in a team that values support, collaboration, and development. At Capstone Mechanical, we believe that empowered team members create exceptional customer experiences. If you're looking for a company where you can thrive professionally, make a meaningful impact, and support your team’s success, this may be the perfect fit for you. We’re currently seeking a Business Support Associate (BSA) to join our growing remote team. This is a great opportunity for someone who is customer-focused, mission-minded, is dedicated to making a positive impact through exhibiting strong leadership qualities and is ready to contribute to both the internal team and client success.
About Capstone Mechanical
Since 2011, Capstone has delivered exceptional commercial HVAC/R service, maintenance, and installation to some of the nation’s top brands like Starbucks, Best Buy, and Dick’s Sporting Goods. Our mission is to build meaningful relationships—with our customers and with each other—by operating with care, transparency, and excellence.
Why You’ll Love Working with Us
- Great Place to Work® Certified
- Culture rooted in trust, transparency, and growth
- Remote flexibility with collaborative team support
- Direct contribution to business results and team performance
What You’ll Accomplish
As a Business Support Associate, you will play a critical role in ensuring smooth operations and excellent customer service. Your day-to-day responsibilities will include:
- Provide informal leadership within the team by sharing best practices, identifying areas for growth, helping team members expand their existing skills, and helping resolve challenges
- Take ownership of initiatives that impact cross-functional performance and present recommendations to senior leadership
- Demonstrate initiative in improving workflows, influencing decisions, and supporting team accountability
- Demonstrate the ability to make a positive impact on both team members and customers by fostering collaboration and problem-solving skills
- Coordinating communication between customers, technicians, and team members
- Preparing accurate quotes and processing invoices
- Analyzing and presenting operational results to support decision-making
- Using technology to drive communication, efficiency, and cost savings
- Supporting customer inquiries and updating records accordingly
- Participating in special projects aligned with your strengths and development goals
What We’re Looking For
You may be a great fit if you are:
- Customer-Focused – You care about delivering a great experience
- Team-Oriented – You thrive when supporting and collaborating with others
- Organized & Detail-Oriented – You manage time well and stay on top of tasks
- Flexible & Proactive – You can juggle priorities and spot opportunities for improvement
- Leadership Potential – You've had experience leading teams and mentoring peers, and you're eager to continue to develop your leadership skills
- Strategic Thinker – You can step back and see the bigger picture and understand how day-to-day actions connect to company goals
- Influencer – You have strong communication skills that allow you to build trust, foster collaboration, and gain buy-in from others
Basic Requirements:
- Bachelor’s degree preferred
- 2–4 years of experience in customer service, administration, or a related field
- Prior experience leading a team or taking on leadership responsibilities in a project or department
- Can demonstrate ability to coach, mentor, or support growth of others
- Proficiency with Microsoft Office Suite
- Ability to thrive in a remote work environment
Future Growth Opportunities
This role is designed as a foundational opportunity within Capstone. High-performing Business Support Associates often advance into leadership positions, where you will lead teams, drive customer relationships, and shape business strategies. We're seeking candidates with the ambition and leadership qualities to potentially grow into these future opportunities.
Our Benefits & Perks
- Annual Salary Starting at $65,000 (commensurate with experience)
- Bi-Annual Bonus Program
- Remote Work Flexibility
- PTO, Holidays, and Parental Leave
- Health, Dental, and Vision Insurance
- Wellness Program with premium discounts
- 100% Company-paid Short & Long-Term Disability + $25K Life Insurance
- Additional Life Insurance Options for employee, spouse, and children
- 401(k) with 3% Employer Contribution
- Free Financial Advising
- Employee Assistance Program for mental, financial, and legal support
- Personal and Professional Development Opportunities
Ready to build your career with a company that invests in you? Apply today and be part of something meaningful.
Key skills/competency
- Business Support Associate
- Customer Service
- Team Leadership
- Operational Efficiency
- Process Improvement
- Client Communication
- Problem-Solving
- Remote Work
- Microsoft Office Suite
- Data Analysis
Skills & topics
- Business Support Associate
- Customer Service
- Administration
- Team Leadership
- Remote Work
- Operational Support
- Process Improvement
- Client Relations
- HVAC Service
- Microsoft Office
How to get hired
- Tailor your resume: Highlight customer service, leadership, and administrative experience relevant to a Business Support Associate role. Quantify achievements where possible.
- Craft a strong cover letter: Emphasize your customer-focused, team-oriented, and proactive approach, aligning with Capstone Mechanical's values. Mention your leadership potential.
- Showcase technical skills: Detail your proficiency in Microsoft Office Suite and any experience with relevant business support technologies.
- Prepare for behavioral questions: Be ready to discuss your leadership experiences, problem-solving skills, and how you foster collaboration in a remote setting.
- Research Capstone Mechanical: Understand their mission, client types, and company culture to demonstrate genuine interest.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Business Support Associate at Capstone Mechanical?
- As a Business Support Associate at Capstone Mechanical, you will be responsible for providing informal leadership, improving operational workflows, coordinating communication between customers and technicians, preparing quotes and invoices, analyzing operational results, and supporting customer inquiries. You'll also participate in special projects and contribute to team and client success in a remote environment.
- What qualifications are essential for the Business Support Associate role?
- We are looking for candidates with a Bachelor's degree preferred, 2-4 years of experience in customer service or administration, and prior leadership experience. Key attributes include being customer-focused, team-oriented, organized, detail-oriented, flexible, proactive, and possessing strong leadership potential and strategic thinking skills. Proficiency in Microsoft Office Suite is also required.
- Is the Business Support Associate position fully remote?
- Yes, the Business Support Associate position is fully remote. However, you must reside within Capstone Mechanical's specified service territory, which includes ME, NH, VT, MA, NY, CT, RI, NJ, PA, DE, MD, VA, WV, OH, TN, GA, NC, SC, FL, AL, and AZ.
- What is the salary range for the Business Support Associate position?
- The annual salary for the Business Support Associate position starts at $65,000, commensurate with experience. Additionally, there is a bi-annual bonus program.
- What career growth opportunities are available for a Business Support Associate at Capstone Mechanical?
- This role is designed as a foundational opportunity. High-performing Business Support Associates can advance into leadership positions, where they will lead teams, drive customer relationships, and shape business strategies. Capstone Mechanical seeks candidates with ambition and leadership qualities for these future opportunities.
- What benefits does Capstone Mechanical offer to its employees?
- Capstone Mechanical offers a comprehensive benefits package including a bi-annual bonus program, remote work flexibility, PTO, holidays, parental leave, health, dental, and vision insurance, a wellness program, company-paid disability and life insurance, 401(k) with employer contribution, free financial advising, an employee assistance program, and personal/professional development opportunities.