Kiosk Counter Agent
Budget Car and Truck Rental of Utah · Salt Lake City, UT
- On site
- Full-time
- $40,000 / year
- Salt Lake City, UT
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Kiosk Counter Agent
Budget Car and Truck Rental of Utah · Salt Lake City, UT
Riley Chen
Hiring Manager · h•••••@recruiting.paylocity.com
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Subject: Interested in the Kiosk Counter Agent role at Budget Car and Truck Rental of Utah
Hi Riley — I came across the Kiosk Counter Agent opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Budget Car and Truck Rental of Utah stood out because…
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Not recommended alone — most applicants never hear back.
Job highlights
- Assist customers with car rentals and returns.
- Inspect vehicles for damage, fuel, and mileage.
- Promote upgrades and additional services.
- Handle inquiries and resolve customer issues.
- Work a swing shift (4 PM - 12 AM).
About the role
Kiosk Rental Agent - Salt Lake City International Airport
We are currently hiring for Kiosk Rental Agents at our Salt Lake City International Airport. As a kiosk counter agent, you will be greeting and assisting customers through the rental return process, ensuring a smooth and safe traffic flow. You will walk around the vehicle and look for damage, check mileage, fuel level, and close out contracts. Earn incentives by closing contracts and discovering damage done to vehicles.
This position will be working a swing shift, from 4 PM to 12 AM.
Full-Time Benefits
- Lucrative incentives.
- Full benefits after 60 days of employment.
- Paid time off.
- Paid vacation hours.
- Paid holidays.
- Opportunities for career advancement within the company.
- 401K retirement benefits with company match.
- Build your skillset.
Key Responsibilities
- Customer Service: Assist customers with rental return and rental processes, address inquiries, and resolve any issues that arise.
- Inventory Management: Monitor and manage inventory of rental vehicles, including logging vehicle returns and checking for damage or cleanliness.
- Sales: Promote upgrades to more premium cars; advise customers on protection product services and additional services to enhance the customer experience.
- Data Entry: Enter and update customer information, rental agreements, and other relevant data into the system accurately and efficiently.
- Problem Solving: Address any issues that arise, such as customer disputes, vehicle disputes, vehicle availability, or system malfunctions.
- Compliance: Ensure all operations comply with company policies and procedures, as well as local regulations.
- Communication: Coordinate with staff to ensure a smooth transition and effective handover of responsibilities.
This description is not all-inclusive. Incumbents may be subject to additional tasks and responsibilities as deemed appropriate by management.
Family-owned and operated for over 45 years, we are the largest car rental franchise in the United States. We have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.
Requirements
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality; car rental industry experience is ideal.
- Ability to work independently with minimal supervision.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and efficiently.
- Valid driver’s license with a clean driving record (no more than 2 incidents/accidents in the last 3 years).
- Must be 18 years of age and legally authorized to work in the United States.
- Hiring is contingent on passing a complete background check and drug screen.
Key skills/competency
- Customer Service
- Rental Process
- Vehicle Inspection
- Sales
- Data Entry
- Problem Solving
- Communication
- Compliance
- Interpersonal Skills
- Stress Management
Skills & topics
- Kiosk Rental Agent
- Customer Service
- Car Rental
- Airport Jobs
- Sales
- Data Entry
- Inventory Management
- Problem Solving
- Full Time
- Utah
How to get hired
- Tailor your resume: Highlight customer service, retail, or hospitality experience, and any car rental industry background. Emphasize your clean driving record and ability to handle stressful situations.
- Showcase your skills: In your application and interview, focus on your excellent communication, interpersonal, and problem-solving abilities. Demonstrate your efficiency in data entry and inventory management.
- Prepare for the interview: Be ready to discuss how you handle customer disputes, vehicle issues, and work independently. Mention your availability for the specified swing shift.
- Understand the culture: Research Budget Car and Truck Rental of Utah's commitment to customer service and employee essentiality. Convey your enthusiasm for joining a family-owned, globally-connected company.
Technical preparation
Practice rental software simulations.,Study vehicle inspection checklists.,Review damage claim procedures.,Familiarize yourself with sales scripts.
Behavioral questions
Describe handling an angry customer.,How do you manage multiple tasks?,Tell me about a time you upsold.,How do you ensure accuracy in data?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the typical working hours for a Kiosk Rental Agent at Budget Car and Truck Rental of Utah?
- This Kiosk Rental Agent position at Budget Car and Truck Rental of Utah operates on a swing shift, specifically from 4 PM to 12 AM. While this is the primary shift, flexibility and understanding of potential operational needs are always beneficial.
- What benefits can I expect as a full-time Kiosk Rental Agent?
- Full-time Kiosk Rental Agents at Budget Car and Truck Rental of Utah receive a comprehensive benefits package including lucrative incentives, full benefits after 60 days, paid time off, vacation hours, holidays, 401K retirement benefits with a company match, and opportunities for career advancement.
- Is prior car rental experience required for the Kiosk Rental Agent role?
- While previous experience in customer service, retail, or hospitality is required, experience specifically within the car rental industry is considered ideal but not strictly mandatory for the Kiosk Rental Agent position at Budget Car and Truck Rental of Utah.
- What is the company culture like at Budget Car and Truck Rental of Utah?
- Budget Car and Truck Rental of Utah prides itself on being a family-owned and operated business for over 45 years, known for having the best and most confident team. They emphasize that every employee is essential, fostering a culture that blends global brand strength with entrepreneurial benefits and minimal hierarchy.
- What are the key responsibilities of a Kiosk Rental Agent?
- Key responsibilities for a Kiosk Rental Agent include assisting customers with rental returns, inspecting vehicles for damage, logging returns, promoting upgrades and services, accurately entering data, resolving issues, and ensuring compliance with company policies and regulations.
- What specific skills are most important for a Kiosk Rental Agent?
- Essential skills for a Kiosk Rental Agent include excellent communication and interpersonal skills, the ability to handle stressful situations calmly and efficiently, problem-solving capabilities, attention to detail for data entry and vehicle inspection, and the ability to work independently.
- Does Budget Car and Truck Rental of Utah offer opportunities for growth?
- Yes, Budget Car and Truck Rental of Utah explicitly states that there are opportunities for career advancement within the company, encouraging employees to build their skillset and grow with the organization.