National Account Contract Manager
Applied Industrial Technologies · Lithia Springs, GA
- On site
- Full-time
- $75,000 / year
- Lithia Springs, GA
Job highlights
- Manage key customer relationships and service centers.
- Oversee contract compliance and quality assurance.
- Analyze data for operational efficiency improvements.
- Identify and implement continuous improvement opportunities.
- Coach and mentor internal associates.
About the role
National Account Contract Manager
Applied has an exciting opportunity for a Strategic Account Compliance Manager for a large protein producer's plant locations. This is a high profile position with many opportunities for growth. This position will help to solidify an already solid connection between Applied and the customer.
What will I do?
Duties
As the Strategic (National) Account Contract Compliance Manager, you will manage the relationship between Applied service centers and customer plants within a defined geography in terms of customer service, quality assurance, increased efficiency and communication. Duties include, but are not limited to:
- Provide exceptional customer service and product education and help to form an overall streamline of processes between large protein producer production plants and Applied’s Service Centers
- Multi-task and handle the large volume of questions that arise from both Service Centers and large protein producer
- Handle a large amount of data and filtering for specific results related to the following metrics: backorder review, on-time delivery, response time analytics, error free, efficient sourcing, and inventory management
- Identify opportunities to increase efficiency, proactively identify and carry out continuous improvement opportunities
- Manage assigned large protein producer and Applied’s service centers based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception
- Work with vendors to secure additional pricing advantages and efficient sourcing of products and services
- Provide excellent follow-up and follow-through on all issues within geographic territory
- Implement and mandate compliance best practices for large protein producer
- Streamline communication processes within large protein producer
- Perform and report results of large protein producer Plant Quality Audits
- Analyze results of Applied Service Center and customer Plant Quarterly reviews
- Document issues and lessons learned for future reference
- Coach, train, and mentor Applied associates who service account
Job Requirements
Three years’ experience in the sales, customer service or operations management arena is required. Equivalent to two years’ college study plus specialized training in customer service practices and office functions is needed. Math aptitude and the ability to apply mechanical principles to address customer needs are essential. Proficiency with Microsoft Excel, Word, Power Point, and Access is a must. A successful candidate will be aggressive, confident, and have the ability to deal with all facets of a customer of this scope as well as effectively manage internal associates with no direct reporting relationship.
About Applied Industrial Technologies
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Key skills/competency
- National Account Management
- Contract Compliance
- Customer Service
- Quality Assurance
- Process Improvement
- Data Analysis
- Inventory Management
- Vendor Management
- Relationship Management
- Associate Coaching
Skills & topics
- National Account Contract Manager
- Account Management
- Contract Compliance
- Customer Service
- Operations Management
- Sales Management
- Quality Assurance
- Process Improvement
- Data Analysis
- Industrial Distribution
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Access
- Relationship Management
- Vendor Relations
- MRO
- OEM
- Applied Industrial Technologies
- AIT
How to get hired
- Tailor your resume: Highlight your experience in sales, customer service, or operations management, emphasizing contract compliance and data analysis.
- Showcase your skills: Emphasize your math aptitude, mechanical principles knowledge, and proficiency in Microsoft Office Suite, especially Excel.
- Demonstrate confidence: Prepare to discuss your experience managing complex customer relationships and internal teams without direct reporting lines.
- Research Applied Industrial Technologies: Understand their history, values, and commitment to a people-first philosophy to align your application with their culture.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for the National Account Contract Manager at Applied Industrial Technologies?
- The National Account Contract Manager will manage relationships between Applied service centers and customer plants, focusing on customer service, quality assurance, efficiency, and communication. Key duties include handling customer inquiries, analyzing data for performance metrics, identifying improvement opportunities, managing vendor relationships, and coaching Applied associates.
- What qualifications are necessary to become a National Account Contract Manager at Applied Industrial Technologies?
- Applicants need at least three years of experience in sales, customer service, or operations management. A college degree plus specialized training in customer service is equivalent. Strong math aptitude, mechanical principles knowledge, and proficiency in Microsoft Excel, Word, PowerPoint, and Access are essential. Candidates should also be aggressive, confident, and skilled in managing diverse customer facets and internal teams.
- What kind of growth opportunities are available for the National Account Contract Manager role at Applied Industrial Technologies?
- This is described as a high-profile position with many opportunities for growth, aimed at solidifying the connection between Applied and a major customer. The role involves managing key accounts and internal associates, providing a strong foundation for career advancement within the company.
- How does Applied Industrial Technologies support its employees in the National Account Contract Manager role?
- Applied Industrial Technologies is built on a philosophy that puts people first. They are an equal opportunity employer committed to fair treatment and providing growth opportunities for everyone. This includes coaching, training, and mentoring associates who service the account.
- What is the company culture like at Applied Industrial Technologies for a National Account Contract Manager?
- Applied Industrial Technologies emphasizes a people-first philosophy, promoting a culture of fair treatment and growth opportunities for all employees. They are committed to diversity and inclusion, ensuring all qualified applicants receive consideration for employment.
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