Senior Global Manager, Business Solutions
American Express · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
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Senior Global Manager, Business Solutions
American Express · United States
Riley Chen
Hiring Manager · h•••••@egug.fa.us2.oraclecloud.com
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Subject: Interested in the Senior Global Manager, Business Solutions role at American Express
Hi Riley — I came across the Senior Global Manager, Business Solutions opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and American Express stood out because…
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Job highlights
- Consult on business solutions for large clients.
- Develop strategies and value propositions.
- Support sales and account development.
- Partner internally across Amex teams.
- Drive client acquisition and retention.
About the role
Job Description
American Express Global Commercial Services (GCS) is a global leader in commercial payments, providing Corporate Payment Solutions and expense management tools to help businesses manage spending. The Client Onboarding Services (COS) team plays a critical role in delivering revenue-driving services across the customer lifecycle, with the Client Solutioning team focused on early stages of sales and account development through specialized, high-touch support.
The Sr. Global Manager, Business Solutions is part of the Client Solutioning team, providing commercial insight, consultation, and strategic expertise to deliver customer-centric solutions for Corporate Large, and Global clients. This role acts as a trusted consultant aligned with Sales, Account Development, and Product teams, supporting sales pursuits throughout the customer lifecycle.
Responsibilities include developing account strategies, value propositions, business solutions, and commercial proposals that demonstrate how American Express payment solutions can support client objectives. The role is external-facing and critical to driving successful client acquisition, retention, and expansion early in the onboarding process.
Responsibilities
- Support Sales and Account Development teams in delivering tailored solutions, clearly articulating the Amex Commercial Services value proposition through client presentations and solutioning
- Win and retain corporate payments business for strategic accounts by leveraging cross-functional expertise (sales, product, technology, procurement, travel, consulting) to design solutions that address client pain points and business needs, including process and change management guidance
- Secure client alignment on solution designs and ensure effective handoff to Implementation & Technology Solutions teams with comprehensive documentation to enable build and accelerate billing ramp-up
- Build and maintain strong internal partnerships across Amex (e.g., Account Management, Sales, Implementation, Technology, Compliance, Product, Partnerships, Consulting, Merchant Services, GNS) to support client satisfaction and loyalty
- Track and analyze client engagements through reporting and performance monitoring to assess portfolio health and satisfaction
- Lead development, deployment, and continuous improvement of processes and tools to enhance team effectiveness
- Define and support best practices regionally and globally, sharing client insights, trends, and thought leadership with Field, Marketing, and Product teams, while contributing to product and process improvements
- Design and consolidate solution design for global client opportunities
- Facilitate global, complex deals across various regions, partners and products
- Familiarity with American Express products across the globe
Qualifications
Minimum Qualifications:
- Strong consultative, collaborative, and influencing skills across all levels; ability to drive strategy, align goals, and execute to deliver results, with a strong will to win
- Strong change management capabilities, with the ability to guide and motivate clients through transformation
- Understanding of evolving commercial card value propositions and the financial dynamics of the commercial card business
- Strategic thinking and problem-solving skills, with the ability to analyze business problems and processes, including process mapping
- Excellent planning and organizational skills, with the ability to manage complex projects in a dynamic, changing environment using a structured approach
Preferred Qualifications:
- In-depth knowledge of American Express commercial card payment solutions and processes, including, not limited to vPayment, BIP, Corporate Purchasing Solutions, BTA, reconciliation tools, data feeds, and MI tools
- Extensive knowledge of procurement, finance, and accounts payable functions, processes, and systems, including ERPs, e-Procurement, meetings & events, travel management, and the broader corporate marketplace and competitive landscape
Key skills/competency
- Business Solutions
- Client Onboarding
- Sales Support
- Account Development
- Commercial Payments
- Value Proposition
- Strategic Expertise
- Client Presentations
- Process Improvement
- Cross-functional Collaboration
Skills & topics
- Business Solutions Manager
- Global Manager
- American Express
- Commercial Payments
- Client Onboarding
- Sales Strategy
- Account Management
- Payment Solutions
- Finance
- Procurement
How to get hired
- Tailor your resume: Highlight consultative skills and Amex product knowledge.
- Showcase client success: Quantify achievements in sales and account management.
- Understand Amex solutions: Research commercial card payment offerings.
- Prepare for interviews: Practice articulating value propositions and solutions.
- Network internally: Connect with Amex employees for insights.
Technical preparation
Study Amex commercial card products.,Understand payment processing flows.,Familiarize with ERP and e-Procurement systems.,Review financial dynamics of commercial cards.
Behavioral questions
Describe a complex client solution you designed.,How do you influence stakeholders across teams?,Share an experience managing change with clients.,How do you approach strategic problem-solving?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What is the work arrangement for the Senior Global Manager, Business Solutions role at American Express?
- The Senior Global Manager, Business Solutions role at American Express offers flexibility with hybrid or virtual options. If you live near an office, you may be hybrid (3 days in office), otherwise, a virtual arrangement may be possible based on company policy and business needs. The final arrangement is confirmed during the hiring process.
- What are the minimum qualifications for the Senior Global Manager, Business Solutions position at American Express?
- Minimum qualifications include strong consultative, collaborative, and influencing skills, change management capabilities, understanding of commercial card value propositions and financial dynamics, strategic thinking, problem-solving skills, and excellent planning/organizational abilities for managing complex projects.
- What preferred qualifications are beneficial for the Senior Global Manager, Business Solutions role at American Express?
- Preferred qualifications include in-depth knowledge of American Express commercial card payment solutions (like vPayment, BIP, Corporate Purchasing Solutions) and extensive knowledge of procurement, finance, and accounts payable functions, systems (ERPs, e-Procurement), and the broader corporate marketplace.
- How does American Express support employee well-being for the Senior Global Manager, Business Solutions role?
- American Express supports employee well-being through competitive salaries, bonus incentives, retirement savings match, financial coaching, comprehensive health benefits, flexible working models, generous paid parental leave, wellness centers, counseling support, and career development opportunities.
- What is the role of the Client Solutioning team within American Express GCS?
- The Client Solutioning team, part of American Express GCS, focuses on the early stages of sales and account development, providing specialized, high-touch support. They offer commercial insight, consultation, and strategic expertise to create customer-centric solutions for corporate clients.
- How can I best prepare my resume for the Senior Global Manager, Business Solutions job at American Express?
- To prepare your resume for the Senior Global Manager, Business Solutions role at American Express, emphasize your consultative, collaborative, and influencing skills. Highlight experience in developing account strategies, value propositions, and business solutions. Quantify your achievements in sales, client acquisition, retention, and project management. Showcase any experience with commercial card payment solutions or procurement/finance functions.