Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Amazon Web Services (AWS) · Tempe, AZ
- On site
- Full-time
- $153,600 / year
- Tempe, AZ
Job highlights
- Design and implement complex AWS solutions.
- Provide expert technical guidance to customers.
- Lead cloud migration strategies and projects.
- Advise on industry trends and new technologies.
- Share knowledge and mentor team members.
About the role
About the Role
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
About AWS Professional Services
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About The Team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 5+ years of experience in cloud architecture and implementation
- 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
- 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
- 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)
Preferred Qualifications
- Knowledge of security and compliance standards including HIPAA and GDPR
- Experience communicating technical concepts to non-technical audiences
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation
Key skills/competency
- Senior Delivery Consultant
- AWS Cloud Architecture
- Contact Center Technology
- NLP/NLU Solutions
- Conversational AI Frameworks
- REST APIs and Web Services
- Cloud Migration Strategies
- Technical Consulting
- AWS Professional Services
- Generative AI in Contact Centers
Skills & topics
- Senior Delivery Consultant
- AWS
- Cloud Architecture
- Contact Center
- Amazon Connect
- Amazon Lex
- Professional Services
- Cloud Implementation
- Technical Consulting
- NLP
- NLU
- REST API
- Web Services
- Migration
- Generative AI
- Solutions Architect
- DevOps Engineer
How to get hired
- Tailor your resume: Highlight AWS cloud architecture, contact center technology, and NLP/NLU experience.
- Showcase expertise: Emphasize your experience with REST APIs, web services, and contact center platform integrations.
- Demonstrate AWS knowledge: Mention any AWS Professional certifications and proficiency with core AWS services.
- Prepare for technical interviews: Be ready to discuss complex AWS solution designs and implementation strategies.
- Highlight consulting skills: Prepare to share examples of advising clients and leading projects.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Senior Delivery Consultant at AWS Professional Services?
- As a Senior Delivery Consultant at AWS Professional Services, you will be responsible for designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs. You will also provide technical guidance and troubleshooting support throughout project delivery, collaborate with stakeholders to gather requirements and propose migration strategies, and act as a trusted advisor on industry trends and emerging technologies. Additionally, you will share knowledge within the organization through mentoring, training, and creating reusable artifacts.
- What qualifications are essential for the Senior Delivery Consultant role at Amazon Web Services?
- Essential qualifications include a Bachelor's degree in computer science, engineering, or mathematics (or equivalent experience), 5+ years of experience in cloud architecture and implementation, and 5+ years of experience as a contact center technology architect or senior developer with leading platforms. You'll also need 3+ years of experience designing and implementing NLP/NLU solutions using major conversational AI frameworks and 3+ years of hands-on coding experience with REST APIs and web services. Familiarity with contact center platform integrations is crucial.
- What preferred qualifications would make a candidate stand out for the Senior Delivery Consultant position at AWS?
- Preferred qualifications include knowledge of security and compliance standards like HIPAA and GDPR, experience communicating technical concepts to non-technical audiences, and proficiency with a wide range of AWS services. AWS Professional level certifications, experience with automation and scripting (e.g., Terraform, Python), and specific knowledge of Amazon Connect or Amazon Lex capabilities are highly valued. Experience incorporating generative AI into the contact center is also a significant plus.
- How does AWS Professional Services support customer cloud journeys, and what is the role of a Delivery Consultant?
- AWS Professional Services helps customers achieve their desired business outcomes using the AWS Cloud by working with customer teams and partners. As a Delivery Consultant, you are a key player in this process, providing technical expertise and best practices to design, implement, and manage AWS solutions that meet customer requirements and business objectives. You act as a trusted advisor, guiding customers through their cloud journey.
- What is the work culture like at AWS, particularly concerning diversity, work-life balance, and career growth for a Senior Delivery Consultant?
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