PitchMeAI Jobs
Zoox

IT Service Desk & SLA Operations Manager

Zoox · Foster City, CA

Posted 8 days ago

or apply directly on Zoox's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Zoox's roles stay open a median of 44 days
Reposted
No
Salary listed
No
2% of Zoox's roles list one
Ghost-job risk at Zoox
low
0 stale, 2 reposted of 249 open
Hiring momentum
309 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Zoox's own lever board since 2026-08-04. Full hiring picture for Zoox.

About this role

The IT Service Desk & SLA Operations Manager oversees the entire lifecycle of IT support tickets, ensuring timely resolution and closure. This role focuses on eliminating operational waste and optimizing processes to enhance efficiency and customer satisfaction in IT service management.

Our read on this posting2.8out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zoox as an employer.

What you need

  • Experience in IT service management
  • Strong ownership and accountability for ticket resolution
  • Ability to optimize processes and eliminate operational waste

Worth weighing

  • No specific salary or benefits listed
  • Focus on process optimization may require a strong change management skill set

Summarised from Zoox's posting. Read the full original.

Listed by Zoox on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Zoox

All 249 open roles at Zoox →