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Yalo Inc.

IT Helpdesk Support Engineer

Yalo Inc. · Mexico City, Mexico

Posted 6 days ago

or apply directly on Yalo Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
6 days
Yalo Inc.'s roles stay open a median of 7 days
Reposted
No
Salary listed
No
0% of Yalo Inc.'s roles list one
Ghost-job risk at Yalo Inc.
low
0 stale, 0 reposted of 6 open
Hiring momentum
8 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-06

Measured from postings appearing on and disappearing from Yalo Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Yalo Inc..

About this role

The IT Helpdesk Support Engineer at Yalo is responsible for ensuring smooth IT operations for Mexico-based employees, focusing on delivering high-quality technical support. Daily tasks include troubleshooting business-critical tools like Zendesk and Salesforce, resolving hardware and software issues, managing employee access, and documenting processes to enhance IT service quality. This role requires collaboration with business teams to identify needs and improve overall efficiency.

Our read on this posting3.0out of 5
benefits
2/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Yalo Inc. as an employer.

What you need

  • 1–2 years of experience in IT support, customer service, or IT Business Partner roles
  • Hands-on knowledge of Google Workspace, Jira, ITSM/ITAM tools, MDM, and endpoint management for macOS and Windows
  • Experience supporting business and client-facing tools such as Zendesk and Salesforce
  • Solid troubleshooting skills across hardware, software, networks (APs, switches, cabling), and video conferencing systems
  • Basic technical understanding of databases (SQL fundamentals), APIs/JSON, and exposure to automation or no-code tools
  • Experience using AI-powered tools to improve efficiency and problem-solving

What you get

  • Unlimited PTO policy
  • Competitive benefits on the market range (insurance, meal vouchers, learning sponsorship and much more!)
  • Start-up environment
  • International teamwork

Worth weighing

  • No salary listed
  • Focus on both IT support and business acumen may require a diverse skill set
  • The role emphasizes a proactive and collaborative attitude, which may not suit everyone

Summarised from Yalo Inc.'s posting. Read the full original.

Listed by Yalo Inc. on their greenhouse job board, last confirmed open on 2026-10-06. PitchMeAI is not the employer.

More roles at Yalo Inc.

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