Analista de Gestão de Incidentes Jr | Vaga Exclusiva para PCD
XP Inc. · São Paulo, SP
Posted 22 days ago
or apply directly on XP Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days XP Inc.'s roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of XP Inc.'s roles list one
- Ghost-job risk at XP Inc.
- low 0 stale, 4 reposted of 192 open
- Hiring momentum
- 274 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from XP Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for XP Inc..
About this role
This role involves monitoring, recording, analyzing, and coordinating the resolution of IT incidents to ensure service continuity and compliance with service level agreements (SLAs). The position requires effective communication and the ability to manage multiple demands while working under pressure. The candidate will also document procedures, generate management reports, and lead initiatives for process automation and optimization.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of XP Inc. as an employer.
What you need
- Formação superior em Tecnologia da Informação, Sistemas de Informação, Engenharia da Computação ou áreas correlatas
- Experiência prévia na área de operações em ambientes corporativos
- Experiência prévia em suporte técnico ou áreas relacionadas
- Familiaridade com ferramentas ITSM, como ServiceNow
- Familiaridade com processos ITIL, especialmente Gestão de Incidente e/ou níveis de serviço
- Habilidades de comunicação escrita e verbal claras e eficazes
Nice to have
- Conhecimento em Monitoramento de Sistemas e Redes
What you get
- Plano de saúde
- Plano odontológico
- Wellhub (Gympass)
- Zenklub
- Seguro de Vida
- iFood Benefícios (VA e VR flexível)
Worth weighing
- No salary listed
- The role requires managing multiple demands and working under pressure, which may not suit everyone.
- The position involves a mix of technical and communication skills, which may require a diverse skill set.
Summarised from XP Inc.'s posting. Read the full original.
Listed by XP Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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