or apply directly on XO Health Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days XO Health Inc.'s roles stay open a median of 38 days
- Reposted
- No
- Salary listed
- No 0% of XO Health Inc.'s roles list one
- Ghost-job risk at XO Health Inc.
- high 3 stale, 0 reposted of 6 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from XO Health Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for XO Health Inc..
About this role
The Healthcare Support Advocate at XO Health plays a crucial role in the operations team by providing support to both members and providers through a virtual contact center. Daily tasks include handling inquiries via phone, email, and chat, offering information about benefits and claims, resolving complaints, and collaborating with internal teams to enhance service delivery. The role emphasizes a service-first mindset, attention to detail, and the ability to multitask in a fast-paced environment.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of XO Health Inc. as an employer.
What you need
- 3–5 years of experience in a healthcare payer, TPA, or health insurance environment, with a blend of contact center/member-provider support
- Strong knowledge of health insurance concepts, benefits and eligibility, medical terminology, and claims lifecycle management
- Strong English language verbal and written communication skills, with an empathetic, solution-oriented approach
- High attention to detail, sound judgment, and strong analytical problem-solving skills
- Ability to multitask in a fast-paced, digital-first environment while maintaining accuracy and professionalism
- Proficiency in Microsoft Office Suite and customer service and/or claims processing systems
Nice to have
- Associate or bachelor’s degree in healthcare administration, business, or a related field
- Familiarity with Availity Essentials, payer portals, and EDI standards
- Familiarity with Genesys, Service Now, and other CRM tools
- Familiarity with Facility, Physician, Ancillary, and Behavioral Health, claim types
- Spanish language proficiency (written and verbal) is a plus
Worth weighing
- No specific benefits or perks listed
- Salary range provided is $55,000 — $75,000 USD, but full compensation packages depend on experience and certifications
- Must support contact center hours of 8:00am – 5:30pm ET and participate in a rotating on-call schedule
Summarised from XO Health Inc.'s posting. Read the full original.
Listed by XO Health Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at XO Health Inc.
- Cyber Security & Infrastructure EngineerIndia (Remote)
- Healthcare ActuaryRemote