or apply directly on Workato's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Workato's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 6% of Workato's roles list one
- Ghost-job risk at Workato
- high 100 stale, 1 reposted of 102 open
- Hiring momentum
- 216 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Workato's own greenhouse board since 2026-08-03. Full hiring picture for Workato.
About this role
The Support Account Manager at Workato is responsible for managing the support relationship for a portfolio of strategic enterprise accounts. This role involves tracking support metrics, conducting regular business reviews, orchestrating escalations, and identifying systemic issues to ensure a high-quality support experience. The position requires deep familiarity with each account's specific needs and proactive engagement to drive resolutions and improvements.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Workato as an employer.
What you need
- 4-6 years in enterprise technical support, technical account management, or a customer-facing support role
- Experience owning named or strategic accounts
- Track record of managing complex, high-severity escalations across multiple internal teams to resolution
- Comfort with support metrics and ability to build and defend a data-backed account review
- Strong written communication skills
- Technical fluency to discuss integrations, APIs, and automation workflows
Nice to have
- Direct experience with Workato or a comparable iPaaS / enterprise automation / orchestration platform
- Familiarity with agentic AI or LLM-based workflows in a production enterprise context
- Experience with support tooling and KCS-style knowledge practices
Worth weighing
- No salary listed
- Role requires strong technical fluency and experience with complex escalations
- Position involves working with global teams across different time zones
Summarised from Workato's posting. Read the full original.
Listed by Workato on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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