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Workato

Senior Business Technology Support Analyst

Workato · Alabang, Philippines; Makati, Philippines

Posted about 3 months ago

or apply directly on Workato's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Workato's roles stay open a median of 81 days
Reposted
No
Salary listed
No
6% of Workato's roles list one
Ghost-job risk at Workato
high
100 stale, 1 reposted of 102 open
Hiring momentum
216 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Workato's own greenhouse board since 2026-08-03. Full hiring picture for Workato.

About this role

As a Senior Business Technology Support Analyst at Workato, you will manage internal support operations, resolve complex technical issues, and drive improvements across tools and workflows. Your responsibilities will include optimizing ticketing systems, analyzing support trends, managing user lifecycle processes, and leading IT initiatives. You will also create documentation and deliver training to enhance employee experiences with technology and automation.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Workato as an employer.

What you need

  • 3-5+ years in IT Support, Service Desk, or Business Technology roles in fast-paced, high-growth environments
  • Advanced troubleshooting skills across hardware, software, identity systems (e.g., Okta), productivity platforms (e.g., Google Workspace, Slack, Zoom), and modern SaaS environments
  • Comfortable administering ticketing, documentation, and knowledge management platforms (Jira, Confluence, ServiceNow) and reporting with tools such as Sigma or Tableau
  • Experience with identity and access management, lifecycle automation, and user provisioning (e.g., SCIM, Google Admin, Okta Workflows)
  • Demonstrated success managing and delivering IT projects from scoping and stakeholder alignment through implementation, documentation, and change management
  • Experience with automation platforms (e.g., Workato), workflow orchestration, and scripting (e.g., Google Apps Script, PowerShell, or Python)

Worth weighing

  • No salary listed
  • Focus on automation and AI capabilities may require continuous learning and adaptation to new technologies
  • Role involves a mix of hands-on support and strategic project management, which could appeal to candidates looking for variety

Summarised from Workato's posting. Read the full original.

Listed by Workato on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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