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Workato

Professional Services Practice Director

Workato · Palo Alto, California

Posted 28 days ago

or apply directly on Workato's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Workato's roles stay open a median of 45 days
Reposted
No
Salary listed
No
6% of Workato's roles list one
Ghost-job risk at Workato
high
65 stale, 1 reposted of 102 open
Hiring momentum
216 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Workato's own greenhouse board since 2026-08-03. Full hiring picture for Workato.

About this role

The Professional Services Practice Director at Workato will lead and scale the Americas Professional Services team, focusing on customer adoption, satisfaction, and retention in the automation and AI landscape. Responsibilities include managing a team of Engagement Managers and Delivery Managers, overseeing key performance metrics, ensuring high-quality service delivery, and collaborating with Sales and Product teams to enhance service offerings. The role demands a strategic leader with extensive experience in SaaS professional services and a strong focus on customer value and operational efficiency.

Our read on this posting3.0out of 5
benefits
1/5
freshness
4/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Workato as an employer.

What you need

  • 10+ years of experience selling and delivering professional services for a SaaS company
  • 5+ years leading a professional services team, including Engagement Managers, Delivery Managers, and technical resources
  • Proven ability to coach sellers on portfolio management and expansion strategies, growing accounts with large and complex pursuits ($M+)
  • Proven ability to coach project managers in various delivery methodologies (Agile, Scrum) to deliver predictable and optimized revenue recognition
  • Proven P&L ownership experience for a services organization or department
  • Proven track record of driving software expansions as a result of managing a professional services team

Nice to have

  • Understanding of the modern iPaaS market and the role of Enterprise MCP + agent orchestration in digital transformation
  • Knowledge of API integrations, middleware, and enterprise system connectivity (ERP, CRM, eCommerce)
  • Experience managing or delivering large-scale SaaS and AI-powered implementations in enterprise environments
  • Knowledge of enterprise systems and integration architecture, and control/execution plane concepts
  • Bachelor's degree required; MBA preferred

Worth weighing

  • No salary listed
  • High level of responsibility and accountability in a rapidly evolving field
  • Requires travel up to 25%
  • Focus on customer satisfaction and operational efficiency may lead to high-pressure situations

Summarised from Workato's posting. Read the full original.

Listed by Workato on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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