or apply directly on Workato's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Workato's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 6% of Workato's roles list one
- Ghost-job risk at Workato
- high 100 stale, 1 reposted of 102 open
- Hiring momentum
- 216 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Workato's own greenhouse board since 2026-08-03. Full hiring picture for Workato.
About this role
The Principal Technical Architect at Workato will operate as a Field Specialist, engaging directly with enterprise customers to define and architect their AI strategies, while also contributing to the internal development of an autonomous Customer Success agent platform. Responsibilities include leading architecture workshops, advising on AI best practices, and building reusable technical assets, alongside architecting core subsystems of the agent platform and implementing confidence-based autonomy frameworks.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Workato as an employer.
What you need
- B.Tech/BE or higher in Computer Science, Engineering, or related field
- 15+ years of total relevant experience in enterprise software architecture, design, and implementation
- 8+ years of hands-on experience with Integration Platforms (MuleSoft, TIBCO, Oracle SOA, webMethods, or similar)
- 2+ years of applied AI/Agents engineering experience
- Hands-on experience designing and building AI agent systems
- Working knowledge of Python agent frameworks such as LangGraph, Claude Agent SDK, or equivalent
Nice to have
- Background in Customer Success platforms (Gainsight, ChurnZero) or CRM architecture
- Prior experience in a customer-facing technical role at a SaaS or platform company
- Contributions to open-source AI/agent projects or published technical content in the applied AI space
Worth weighing
- Role involves both customer-facing and internal development responsibilities, requiring strong adaptability
- May require up to 20% global travel
- No specific salary or benefits listed in the posting
Summarised from Workato's posting. Read the full original.
Listed by Workato on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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