or apply directly on Wonderschool's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Wonderschool's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 43% of Wonderschool's roles list one
- Ghost-job risk at Wonderschool
- high 26 stale, 0 reposted of 46 open
- Hiring momentum
- 60 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Wonderschool's own greenhouse board since 2026-08-03. Full hiring picture for Wonderschool.
About this role
The Customer & Marketplace Operations Leader at Wonderschool will oversee customer operations, ensuring families can find childcare and providers can grow their businesses. This hands-on role involves managing support across various channels, resolving complex customer issues, and building operational solutions to improve the marketplace. The leader will also drive revenue and retention by identifying opportunities for growth and enhancing the customer experience.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Wonderschool as an employer.
What you need
- Experience owning a customer-facing operation or program end to end
- Ability to learn quickly and exercise strong judgment
- Skills in making financial and operational decisions
- Experience with metrics related to retention, resolution, conversion, or revenue
- Willingness to answer calls and work directly with customers
- Ability to build solutions, processes, and tools instead of simply identifying problems
Nice to have
- Experience with AI in customer operations
- Familiarity with vendor management and third-party partnerships
What you get
- Competitive market compensation
- Meaningful equity
- Full benefits package
- Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
- Wifi and employee wellness stipends
- Flexible PTO, paid holidays, and mental wellness days
Worth weighing
- Role requires being in the office five to six days a week, which may not suit everyone
- No specific salary figures provided
- Emphasis on hands-on work may limit remote work flexibility
Summarised from Wonderschool's posting. Read the full original.
Listed by Wonderschool on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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