Technical Support Engineer II - W&B
Weights & Biases · Livingston, NJ / New York, NY
Posted 12 days ago · $99,000 to $145,000
or apply directly on Weights & Biases's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Weights & Biases's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 86% of Weights & Biases's roles list one
- Ghost-job risk at Weights & Biases
- high 11 stale, 0 reposted of 14 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Weights & Biases's own greenhouse board since 2026-08-03. Full hiring picture for Weights & Biases.
About this role
In this role as a Technical Support Engineer II at Weights & Biases, you will be responsible for quickly responding to user inquiries through various channels, including email and live chat. You will triage technical issues, track responses to meet service level agreements, and collaborate with engineering teams to troubleshoot problems. Additionally, you will help improve user experience by recognizing trends in support requests and maintaining a knowledge base of product features.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Weights & Biases as an employer.
What you need
- 2+ years programming experience
- Proficiency in Python
- Experience with machine learning frameworks such as Keras, TensorFlow, PyTorch
- Ability to respond to inbound support requests promptly
- Good organizational skills for managing support requests
- Ability to work autonomously in a self-directed environment
Nice to have
- Previous experience in machine learning
- Customer service experience in a technical SaaS environment
- Experience in frontend frameworks
- Experience with Docker, AWS, GCP, Azure
- Experience with Kubernetes or other cloud infrastructures
What you get
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
Worth weighing
- The role requires participation in a 24/7 on-call rotation, which may impact work-life balance.
- The position involves responding to highly technical user inquiries, which may require ongoing learning and adaptation.
- The company is in a hyper-growth stage, which may lead to a fast-paced and potentially chaotic work environment.
Summarised from Weights & Biases's posting. Read the full original.
Listed by Weights & Biases on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.