or apply directly on Watchmaker Genomics's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Watchmaker Genomics's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- Yes 71% of Watchmaker Genomics's roles list one
- Ghost-job risk at Watchmaker Genomics
- high 5 stale, 0 reposted of 14 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Watchmaker Genomics's own greenhouse board since 2026-08-03. Full hiring picture for Watchmaker Genomics.
About this role
The Team Lead, Customer Success at Watchmaker will manage a small team of Customer Success Specialists and oversee strategic customer relationships to ensure successful adoption of the company's solutions. Responsibilities include onboarding, training, and maintaining customer engagement, while collaborating with various departments to enhance customer satisfaction and retention. The role requires both strategic leadership and hands-on execution in a fast-paced environment.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Watchmaker Genomics as an employer.
What you need
- Bachelor’s degree required
- 5+ years of related experience, preferably in life sciences, biotechnology, or genomics
- Proven experience managing complex customer relationships, ideally within NGS, molecular biology, or related fields
- Demonstrated success in building long-term customer relationships that drive retention and growth
- Communication and presentation skills, with the ability to influence both technical and executive-level audiences
- Ability to work effectively across teams in a fast-paced, growth-oriented environment
What you get
- Base compensation starting at $70,000 to $85,000 + bonus + equity
- Flexible Time Off
- Holidays
- Employer covers 75% of base medical plan with buy-up options
- Employer paid dental
- Employer paid vision
Worth weighing
- No specific mention of remote work options
- Local candidates preferred
- Applications without a Letter of Motivation will not be considered
- No recruitment agencies accepted for this position
Summarised from Watchmaker Genomics's posting. Read the full original.
Listed by Watchmaker Genomics on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Watchmaker Genomics
- IT Enterprise Solutions Engineer - ERPCape Town, South Africa
- Associate Director, Product MarketingBoulder, CO (preferred) or remote
- Product Manager, Precision EnzymesCape Town, South Africa
- Lab Manager, R&D/Process DevelopmentBoulder, CO
- Associate Director, Product Management OperationsBoulder, CO
- IT Infrastructure & Cloud EngineerBoulder, CO