Senior Strategist / CX Consultant
VML · London, England, United Kingdom; Manchester, United Kingdom
Posted about 3 months ago
or apply directly on VML's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 103 days VML's roles stay open a median of 103 days
- Reposted
- No
- Salary listed
- No 0% of VML's roles list one
- Ghost-job risk at VML
- high 582 stale, 8 reposted of 582 open
- Hiring momentum
- 227 roles opened in the last 90 days ↓ down vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-11-14
Measured from postings appearing on and disappearing from VML's own greenhouse board since 2026-08-03. Full hiring picture for VML.
About this role
As a Senior CX Consultant at VML, you will lead customer experience optimization and transformation projects, collaborating with UX and UI design teams. Your role involves facilitating workshops, employing design-thinking methods, and developing CX consultancy propositions while engaging with clients to enhance their customer and employee experience initiatives.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of VML as an employer.
What you need
- Experience supporting clients with CX consultancy services
- In-depth experience of CX for eCommerce
- Experience designing and leading CX engagements
- Experience strategically leading the development of CX consultancy propositions
- Prior experience creating frameworks for key CX consultancy offerings
- Understanding of research methodologies
What you get
- Discretionary bonus scheme
- Training opportunities
- Competitive pension
- Medical insurance
- Life assurance
- Social events
Worth weighing
- No salary listed
- Hybrid work model with an average of four days in the office
- Focus on both customer and employee experience may require diverse skill sets
Summarised from VML's posting. Read the full original.
Listed by VML on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.
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