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VML

CX Lead (CX Account Manager) - Commerce

VML · London, England, United Kingdom

Posted about 3 months ago

or apply directly on VML's site. We never take the application ourselves.

Is this posting real?

This role has been open
103 days
VML's roles stay open a median of 103 days
Reposted
No
Salary listed
No
0% of VML's roles list one
Ghost-job risk at VML
high
582 stale, 8 reposted of 582 open
Hiring momentum
227 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from VML's own greenhouse board since 2026-08-03. Full hiring picture for VML.

About this role

As a CX Lead (CX Account Manager) at VML, you will be responsible for developing and executing customer experience strategies for various clients, managing CX projects, and leading cross-functional teams to deliver high-quality outcomes. You will also cultivate client relationships, oversee contract negotiations, and mentor junior team members while ensuring project timelines and budgets are met.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of VML as an employer.

What you need

  • Strong client handling and CX project management experience
  • Experience growing clients from one-off projects into long-term clients
  • Experience managing CX projects and collaborating with UX/UI and content/Data teams
  • Strong project management skills
  • Proven experience developing and delivering against client account plans
  • Experience building, growing and managing a team

Nice to have

  • Experience working within an agency or consultancy
  • Prior eCommerce experience

What you get

  • Discretionary bonus scheme
  • Training opportunities
  • Competitive pension
  • Medical insurance
  • Life assurance
  • Social events

Worth weighing

  • No specific salary listed
  • The role involves significant client management and project leadership, which may require extensive experience in a fast-paced environment
  • The position includes line management responsibilities, which may be challenging for those without prior management experience

Summarised from VML's posting. Read the full original.

Listed by VML on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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