or apply directly on Via's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 69 days Via's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- Yes 66% of Via's roles list one
- Ghost-job risk at Via
- high 157 stale, 0 reposted of 157 open
- Hiring momentum
- 219 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from Via's own greenhouse board since 2026-08-03. Full hiring picture for Via.
About this role
The Incident Management Team Lead at Via is responsible for leading a team that manages incident investigations and complaints, ensuring high performance and operational excellence. This role involves hands-on leadership, monitoring team metrics, driving process improvements, and serving as an escalation point for complex issues. The position requires evening hours and is based in Fort Worth, Texas.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Via as an employer.
What you need
- 3 years+ of team management experience ideally in a safety-sensitive live operations role
- Excellent judgment, ability to remain calm and make sound decisions under pressure
- Independent, self-starter that knows when to escalate
- Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
- Meticulous and vigilant, with a high level of attention to detail
- Problem solver; you don’t accept the status quo and are always looking for creative solutions
What you get
- Medical plans
- 401K matching
Worth weighing
- Final salary will be determined by the candidate’s experience, knowledge, and skills; salary range provided is $55,000 - $65,000/year
- Successful completion of a drug test is necessary for employment
Summarised from Via's posting. Read the full original.
Listed by Via on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
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