or apply directly on Via's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 88 days Via's roles stay open a median of 88 days
- Reposted
- No
- Salary listed
- No 66% of Via's roles list one
- Ghost-job risk at Via
- high 157 stale, 0 reposted of 157 open
- Hiring momentum
- 219 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-30
Measured from postings appearing on and disappearing from Via's own greenhouse board since 2026-08-03. Full hiring picture for Via.
About this role
As a Customer Support Agent at Via, you will be responsible for managing daily transit operations, providing live troubleshooting support, and collaborating with various teams to enhance service delivery. Your role will involve adjusting operational plans based on real-time feedback, prioritizing issues, and leveraging your knowledge of Via's products to make informed decisions. This position requires in-person attendance at the Fort Worth office and includes weekend shifts.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Via as an employer.
What you need
- Ability to thrive in fast-paced environments
- Ownership mentality
- Proactive problem-solving skills
- Effective communication and active listening skills
- Comfortable with ambiguity
- Solution-oriented mindset
What you get
- Salary of $19.00/hour
- Generous and comprehensive benefits package including medical plans and 401K matching
Worth weighing
- In-person position in Fort Worth, TX
- Shift includes weekend work
- Final salary determined by experience, knowledge, and skills, with no mention of equity or variable pay
Summarised from Via's posting. Read the full original.
Listed by Via on their greenhouse job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.
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