or apply directly on Via's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 61 days Via's roles stay open a median of 66 days
- Reposted
- No
- Salary listed
- No 66% of Via's roles list one
- Ghost-job risk at Via
- high 137 stale, 0 reposted of 157 open
- Hiring momentum
- 219 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-08
Measured from postings appearing on and disappearing from Via's own greenhouse board since 2026-08-03. Full hiring picture for Via.
About this role
As a Customer Support Agent at Via, you will be the key link between the company's technology and its users, assisting riders and drivers with their needs. Your responsibilities will include managing daily operations, scheduling rides, providing support via phone and email, and resolving operational issues to ensure customer satisfaction. This role offers the opportunity to grow in responsibilities and compensation while working in a fast-paced and mission-driven environment.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Via as an employer.
What you need
- Ability to thrive in fast-paced environments
- Tech savvy and able to learn new software
- Effective communication skills
- Calm under pressure
- Proactive and observant
- Team player with an ownership mentality
What you get
- Salary range of $18/hour
- Opportunity to increase compensation with growth in tasks and responsibilities
Worth weighing
- No prior call center experience required, but willingness to learn is essential
- Some availability outside standard hours is required for 24/7 operations
- Final salary determined by experience, knowledge, and skills, with no mention of equity or variable pay
Summarised from Via's posting. Read the full original.
Listed by Via on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.
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