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Veterinary Emergency Group (VEG)

Customer Experience Product Manager

Veterinary Emergency Group (VEG) · VEG Headquarters, White Plains, NY

Posted about a month ago · $180,000 - $220,000

or apply directly on Veterinary Emergency Group (VEG)'s site. We never take the application ourselves.

Is this posting real?

This role has been open
33 days
Veterinary Emergency Group (VEG)'s roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
29% of Veterinary Emergency Group (VEG)'s roles list one
Ghost-job risk at Veterinary Emergency Group (VEG)
high
715 stale, 2 reposted of 1,152 open
Hiring momentum
1618 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Veterinary Emergency Group (VEG)'s own greenhouse board since 2026-08-03. Full hiring picture for Veterinary Emergency Group (VEG).

About this role

The Customer Experience Product Manager at VEG will lead initiatives to enhance customer interactions and experiences with the company's services. This role involves collaborating with various stakeholders to gather insights, define product strategies, and ensure that new offerings align with both customer needs and operational workflows. The manager will also be responsible for building relationships across departments, setting key performance indicators, and guiding the product development lifecycle from conception to launch.

Our read on this posting4.0out of 5
benefits
4/5
freshness
3/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Veterinary Emergency Group (VEG) as an employer.

What you need

  • Strong product management craft, with experience taking products from discovery through launch, adoption, measurement, and iteration.
  • Experience setting product strategy, building roadmaps, communicating tradeoffs, and connecting product decisions to customer, business, and operational outcomes.
  • Experience grounding product decisions in data, using quantitative insights, user research, and stakeholder context to measure impact and make thoughtful tradeoffs.
  • A track record of building trust with Product Development partners (Engineering, Design, Data) and cross-functional stakeholders.
  • Experience building 0->1 B2C products with thoughtful marketing and go to market strategies.
  • Strong empathy for users, customers, and operators, especially in complex, workflow-heavy environments where product changes need to be thoughtfully delivered.

Nice to have

  • Experience with clinical products (veterinary / human healthcare) is a plus.

What you get

  • Competitive compensation including ($180,000 - $220,000) base salary + bonus + benefits.
  • Comprehensive health and wellness benefits, and access to free therapy or counseling.
  • Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families.
  • Unlimited PTO to use for vacation or sick days - however you need it!
  • Generous referral rewards, so our awesome people can bring in more awesome people.
  • Casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!

Worth weighing

  • The role requires in-person collaboration at the VEG headquarters, which may not suit candidates preferring remote work.
  • The salary range is quite broad, which could indicate variability in compensation based on experience or negotiation.
  • The emphasis on customer experience initiatives suggests a shift in focus from internal tooling, which may require adaptability from candidates used to more traditional product management roles.

Summarised from Veterinary Emergency Group (VEG)'s posting. Read the full original.

Listed by Veterinary Emergency Group (VEG) on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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Apply to a Customer Experience Product Manager position at Veterinary Emergency Group (VEG) - Jobs near me at VEG Headquarters, White Plains, NY