or apply directly on Vestiairecollective's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Vestiairecollective's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- No 0% of Vestiairecollective's roles list one
- Ghost-job risk at Vestiairecollective
- low 0 stale, 1 reposted of 11 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Vestiairecollective's own lever board since 2026-08-04. Full hiring picture for Vestiairecollective.
About this role
As the Head of Level 3 Customer Service at Vestiaire Collective, you will lead teams in Paris and New York that handle complex customer cases, ensuring fair and efficient resolutions. Your role involves using customer insights to address root causes of issues, improving the Level 3 operating model, and developing a high-performing international team while collaborating cross-functionally.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Vestiairecollective as an employer.
What you need
- Strong people management skills
- Sound judgement
- Customer empathy
- Effective cross-functional collaboration experience
What you get
- Purpose-driven work at scale
- High-impact scope & ownership
- Truly international environment
- Career acceleration in a fast-moving scale-up
- Learning & growth as a priority
- Flexible ways of working
Worth weighing
- Role involves leading teams in multiple locations which may require flexibility in hours
- No specific salary mentioned
- Focus on customer service may limit exposure to other areas of the business
Summarised from Vestiairecollective's posting. Read the full original.
Listed by Vestiairecollective on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.