or apply directly on Vay's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Vay's roles stay open a median of 75 days
- Reposted
- No
- Salary listed
- No 0% of Vay's roles list one
- Ghost-job risk at Vay
- high 12 stale, 0 reposted of 16 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Vay's own greenhouse board since 2026-08-03. Full hiring picture for Vay.
About this role
The Head of Customer Experience at Vay will lead the customer support organization, ensuring that inquiries and claims are handled efficiently and empathetically. This role involves overseeing support representatives, managing customer support technology, driving automation initiatives, and collaborating with various departments to enhance customer experience and product improvements. The position also includes performance monitoring and team development, making it a critical operational function within the company.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Vay as an employer.
What you need
- 6–10+ years of experience in Customer Support / Customer Experience / Operations in a tech-enabled, consumer-facing company
- Proven experience leading and scaling Customer Support teams
- Strong track record owning end-to-end customer experience metrics (CSAT, NPS, SLA, FCR)
- Demonstrated experience acting as the Voice of the Customer
- Hands-on experience with customer support tooling and AI-driven automation (e.g., Zendesk, Salesforce, Intercom)
- Experience designing or scaling QA frameworks, training programs, and escalation processes
Nice to have
- Exposure to claims, compliance, or high-stakes customer scenarios
- Experience supporting multi-market or fast-scaling environments
What you get
- Salary + stock options
- Flexible Paid Vacation Days
- 401(k)
- Health, Dental & Vision Insurance
- Wellness Hub – Free gym access & wellness app subscriptions
- Snacks & drinks in our Downtown Las Vegas office
Worth weighing
- No salary listed
- Role involves significant operational leadership and cross-functional collaboration
- Focus on automation and AI-driven processes may require adaptability to new technologies
Summarised from Vay's posting. Read the full original.
Listed by Vay on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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